Universal Banker- Floater- Dublin

Vallant Bank • Dublin, GA

1d • Onsite

About The Position

The Universal Banker is responsible for demonstrating exceptional customer interaction while efficiently and accurately completing customer transactions in both the Teller and Personal Banker job responsibilities. This role requires demonstrating an accurate knowledge of the bank’s products and services, ensuring superior quality service in completing all customer transactions, and matching the financial needs that achieve customer goals with product and service solutions. The Universal Banker will grow the deposits of the bank by creating an exceptional customer experience while providing and filling customer needs as they occur in the branch environment. They will build long-term customer relationships with a focused group of customers by being knowledgeable of the customer base and proactively uncovering individual customer financial goals. A positive service mentality is essential, along with the capacity to successfully satisfy the customer while considering the resources and needs of the organization. The employee will support the bank's strategic goals, vision, mission, core values, service standards, and service philosophy in actions, words, and deeds.

Requirements

• High school graduate with equivalent work and skill experience.
• Must have a comprehensive knowledge of the bank's products and services.
• Must have a willingness to serve.
• Must be able to function efficiently in a network environment and have a working knowledge of Microsoft Office and SharePoint.
• Must be able to function efficiently on a general business level of math, possess general accounting knowledge (i.e. debits, credits, and an understanding of the bank's account reconciliations).
• Project a professional image by adhering to guidelines in the employee handbook.
• Must have a general understanding of the Federal Reserve Banking System.
• Must be able to collect, research, and analyze information skillfully.
• Must be a self-starter, a creative thinker, flexible, eager, nurturing, open to change and exhibit good judgment.
• Must be a leader by example, attentive to detail, work well with others and be responsive to supervisory guidance.

Nice To Haves

• One year of banking, customer service and/or sales experience is preferred.

Responsibilities

• Demonstrating exceptional customer interaction while efficiently and accurately completing customer transactions in both the Teller and Personal Banker job responsibilities
• Demonstrating an accurate knowledge of the bank’s products and services
• Ensuring superior quality service in completing all customer transactions
• Matching the financial needs that achieve those customer goals with product and service solutions
• Growing the deposits of the bank by creating exceptional customer experience while providing and filling customer needs as they occur in the branch environment
• Building long-term customer relationships with a focused group of customers by being knowledgeable of the customer base, and proactively uncovering individual customer financial goals
• Maintaining a positive service mentality
• Having the capacity to successfully satisfy the customer while considering the resources and needs of the organization
• Supporting the bank's strategic goals, vision, mission, core values, service standards and service philosophy in actions, words and deeds.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED