Universal Banker- North Loop

Lakeside Bank•Chicago, IL

1d•Onsite

About The Position

Responsible for providing superior service to our customers, handling their Teller and Personal Banking transactions in an accurate timely manner. Services customers’ financial needs in order to maintain and develop profitable customer relationships with the Branch/Bank. UBI role will provide assistance on the Teller line by maintaining a cash drawer and servicing customers approximately 80% of the time.

Requirements

Ability to recognize the customer’s needs and suggest the best product/service
Attention to detail and accuracy in all transactions
Good oral communications
Ability to adapt and embrace policy and procedure changes
Self-motivated individual with customer service sales skills
Computer skills required
Strong math skills required
Ability to keep his/her workstation neat, organized and fully stocked on a daily basis
Able to coach/mentor all Tellers on effective referral skills through product definition (benefits and features).
High school diploma or equivalent.
Two or more years of retail bank experience, including sales and cash handling.

Responsibilities

Sells or participates in the selling of bank products and services following established guidelines and procedures.
Promotes additional business from existing customers.
Identifies customer needs, explains product features in terms of benefit to the customer and recommends the product or service which best meets the customer’s needs.
Provides basic information and answers customers’ inquiries concerning bank products and services.
Exhibits strong working knowledge of all retail bank products and of general banking terms in order to provide the customer with a clear and accurate explanation of account parameters as outlined in our Consumer Disclosure.
Processes checking and savings transactions, cashes checks within the specified limits and policies, accepts loan payments; sells Personal Money Orders, and Cashier’s Checks, processes mail deposits, night depository deposits, ATM deposits and armored courier deposits as required.
Accepts and verifies loose and rolled coin from customers.
Is accountable to properly bag loose coin in appropriate dollar amounts for shipment to Main Cash Vault, collects appropriate coin counting fee from customers.
Processes transactions as a Drive-Up/Walk-Up Teller.
Maintains supplies and balances the ATM.
Counts, proves and packages currency according to established and accepted cash handling procedures (measurement through adjustments received from the Federal Reserve Bank and through observation from the Main Cash Vault.)
Balances cash drawer and accurately prepares Teller blotter.
Maintains cash drawer security at all times.
Maintains up-to-date knowledge of products offered as well as basic features and benefits.
Researches and resolves routine account problems or errors.
Investigates files, documents, or reports on transaction to determine the problem and cause of action.
Authorizes overdrafts, approves checks for cashing and processes transactions within established limits.
Performs file maintenance for commercial and retail customers in accordance with branch operations procedures.
Takes request for check orders and debit cards and re-orders.
Accepts and performs wire transfers in accordance with bank operations policy and authority limits.
Understands branch’s retail goals, his/her individual goals and achievement.
Develops ideas to promote new business and increase customer base.
May assist with handling teller transactions, including balancing currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed.
Follows bank and regulatory policies and procedures.
Performs other duties as assigned or required.