Universal Banker - Part Time 20 Hrs - Petersburg

Truist Bank • Petersburg, VA

6d

About The Position

Provide timely and efficient completion of client transactions while maintaining accurate records and properly handling assigned monies. Deliver high-quality service by identifying and understanding clients’ financial needs. The role is cross-trained to support sales and service activities, particularly outbound calling and Integrated Relationship Management (IRM) activities. This is a regular part-time position scheduled for 20 hours per week, working first shift in Petersburg. The hourly base salary is $22.00–$25.00, with additional incentive pay available.

Requirements

• High school diploma or equivalent education.
• Two years of teller, cash-handling, or client service experience.
• Six months of client relationship-building or sales experience.
• Excellent interpersonal and communication skills and a desire to interact with clients and prospects.
• Ability to master PC keyboard and software skills required for branch automation.
• Ability to multitask under time constraints.
• Demonstrated proficiency in basic computer applications, such as Microsoft Office.
• Ability to travel as required to accommodate temporary staffing needs, including temporary assignment or locale changes.
• Ability to work weekends and/or extended hours; occasional travel and overnight stays may be included.
• English language fluency is required.

Nice To Haves

• One year of client relationship-building or sales experience.
• Knowledge of advanced or complex branch transactions, risk management, and loss prevention.
• Experience sourcing and prospecting for new clients and building client relationships.
• General understanding of bank operations, policies, and procedures.

Responsibilities

• Provide a distinctive client experience through courteous engagement, conducting standardized and complex transactions, and uncovering client needs; perform more complex transactions with assistance as needed.
• Educate clients about ATMs and online and mobile banking self-service solutions.
• Support team sales efforts by making outbound calls, checking for client offers, identifying needs and opportunities, addressing needs, or referring clients to appropriate branch team members or specialists.
• Apply Integrated Relationship Management principles to deliver Truist expertise and solutions for clients’ needs.
• Participate in Truist Retail Community Bank Leadership Routines.
• Advance product and individual knowledge by attending sales, service, and product knowledge meetings, training classes, and web-based learning.
• Follow internal controls, operational procedures, and risk management policies, and stay informed about policy and procedure changes.
• Serve as a secondary contact for new account openings and problem resolution, offer applicable products and services, and handle a proportionate workload based on branch demands.

Benefits

• Eligible teammates working 20 or more hours per week may receive medical, dental, vision, life, and disability insurance; accidental death and dismemberment coverage; tax-preferred savings accounts; and a 401(k) plan.
• At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status.
• 10 sick days, prorated.
• Paid holidays.
• Depending on position and division, may be eligible for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan.
• Additional incentive pay is available.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED