Part-Time Universal Banker

Y-12 Credit Union•Clinton, TN

1d•Onsite

About The Position

This position assists the branch in meeting performance standards and individual performance standards monthly. It involves interviewing members, processing consumer loan applications, and reviewing documentation for completeness and accuracy according to credit union compliance guidelines. The role includes conducting all member account functions, processing requests for new services, providing counseling, and cross-selling appropriate credit union products or services to benefit members and achieve sales goals. The Universal Banker assists members with opening and closing accounts, answers questions about products and services, and resolves problems within their authority, referring complex issues to their supervisor with recommendations. Responsibilities also include accurately receiving, inspecting, and verifying cash and negotiable instruments for deposit, accepting loan payments, and performing various other monetary transactions in accordance with established policies and procedures, balancing transactions daily. The role requires upholding Y12 Federal Credit Union’s culture and core values, demonstrating courtesy, tact, and diplomacy in interactions with members and colleagues. The individual must be able to accurately process account entries and transactions, write routine reports, and construct basic professional and grammatically correct correspondence. Effective communication skills are essential for speaking to members and employees, as is the ability to read and interpret basic forms, operating instructions, and procedure manuals. Mathematical abilities for basic arithmetic and percentages are required, along with the capacity to apply reasonable understanding to carry out instructions and deal with problems involving variables. Maintaining a positive attitude, flexibility, and focus on accepted practices, policy, productivity, and effectiveness are key. The role also involves actively participating in branch/department and staff meetings to stay informed on organizational issues and promotional campaigns, remaining current on policy, procedure, compliance, and product development changes. Continuous learning through continuing education classes is expected to enhance job knowledge and performance, providing exceptional service to internal and external members, and taking initiative for personal career development. Service standards include owning issues, personalizing experiences, being authentic, understanding before solving, and being curious to exceed expectations by identifying and addressing broader member needs.

Requirements

A high school education or GED.
One year to three years of similar or related experience.
Upholds Y12 Federal Credit Union’s culture and core values.
Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
Ability to accurately process account entries and transactions, write routine reports and construct basic professional and grammatically correct correspondence.
Ability to speak effectively to members and employees of the organization.
Ability to read and interpret basic forms and documents, operating and maintenance instructions and procedure manuals.
Ability to add, subtract, multiply and divide in all units of measure using whole numbers, fractions and decimals.
Ability to compute rate, ratio and percentages.
Ability to apply reasonable understanding to carry out instructions furnished in written, oral or diagram form.
Ability to deal with problems involving variables in situations.
Maintains a positive attitude with employees and members and remains flexible while focused on accepted practices, policy, productivity and effectiveness.

Responsibilities

Assist branch in meeting performance standards monthly in addition to meeting individual performance standards monthly.
Interview members and process applications for all types of consumer loans. Review application and documentation for completeness and accuracy according to credit union compliance guidelines.
Conduct all member account functions, including processing requests for new services, providing counseling, and cross-selling appropriate credit union products or services to benefit the member and achieve established sales goals.
Assists members with opening and closing accounts, answers questions about products and services and resolves problems that are within their authority to resolve. Refers problems that are beyond their authority to their supervisor, along with their recommendations.
Accurately receive, inspect and verify cash and negotiable instruments for deposit, accept loan payments and a variety of other monetary transactions as directed and in accordance with established policies and procedures. Balance transaction input at the end of each workday.
Regular and predictable attendance.
Perform additional job duties as assigned by the manager.
Within established levels of authority, process member's financial transaction, resolve problems, and answer questions regarding Y-12 Federal Credit Union products and services.
Actively participate in branch/department and staff meetings in order to maintain awareness of organizational issues and promotional campaigns. Remain current on changes in policies, procedures, compliance and product development.
Attend continuing education classes to enhance job knowledge and performance in order to provide exceptional service to internal and external members. Take initiative for personal career development and seek opportunities to learn new skills.