Universal Banker

American Bank & Trust - South Dakota•Huron, SD

13d•Onsite

About The Position

The Universal Banker interacts with customers in a courteous, professional, and friendly manner to identify their needs, providing the necessary products or cross-selling to appropriate areas of the bank to identify solutions. This role is proficient in all teller duties and provides customer service in the teller line. The Universal Banker is responsible for IRA distributions and sales, and must stay abreast of changes by attending IRA sessions. They also process debit card requests (activate, close, delete, hot card, research customer issues, and review) and connect customers to Internet Banking and other Retail Technological Products, assisting with related banking issues. Additionally, the role involves maintaining risk-related files including dormant, negative, and write-off accounts, as well as Money Service Business, Cash Management, Merchant Source Capture, and Consumer Source Capture customers.

Requirements

High School Diploma or the equivalent required.
Strong communication skill
Customer service focused
Maintain confidentiality of customer information
Resourceful, well organized and ability to multitask
Effective problem-solving and decision-making skills
Strong attention to detail
Strong ethical focus

Nice To Haves

Customer service and/or retail cashier experience preferred.
Prior banking experience helpful.

Responsibilities

Interacts with customers in a courteous, professional, and friendly manner to identify their needs. Provides the products needed for the customer or cross-sells to the appropriate areas of the bank to identify solutions for those needs.
Proficient in all teller duties and provides customer service in the teller line.
Responsible for IRA distributions, sales, and must stay abreast of changes by attending IRA sessions.
Process debit card requests – activate, close, delete, hot card, research customer issues and review.
Connect customers to Internet Banking and other Retail Technological Products and assist with related banking issues.
Maintain risk related files including dormant, negative, and write off accounts, and Money Service Business, Cash Management, Merchant Source Capture, and Consumer Source Capture customers.
Develops relationships with other bank employees to enhance teamwork.
Represents Bank at various civic and community events.
Participate in Retail meetings, adhere to compliance procedures and participate in required training.
Other duties as may be assigned.