Universal Banker-Imperial

Midwest BankCentre•Imperial, MO

1d•Onsite

About The Position

Midwest BankCentre is recognized as one of St. Louis’ Top Workplaces for the past 5 years. This role offers the opportunity to lead with purpose and make a real impact on the community. The company culture emphasizes engagement, collaboration, diversity, inclusion, and innovation. Midwest BankCentre is committed to making meaningful, long-term investments in communities to foster shared prosperity and community development. Joining Midwest BankCentre means becoming part of a community dedicated to making a positive impact.

Requirements

High School Diploma (or equivalent) is required
Exceptional interpersonal and communication skills, with the ability to build rapport and engage clients effectively.
Technologically savvy with the ability to quickly learn and adapt to new systems and software.
Problem-solving mindset and the ability to think critically under pressure.
Excellent attention to detail and organizational skills.
Ability to work independently, as well as collaborate effectively within a team environment.
Flexibility to work some weekends and evenings, as per business needs.

Nice To Haves

Associates or Bachelor's degree preferred
A minimum of two years bank customer contact or retail sales experience preferred.
Commercial credit experience

Responsibilities

Engage with customers and establish rapport that encourages further engagement
Assist team in achieving branch goals
Provide excellent customer service
Remain flexible to accommodate branch staffing needs
Work independently and manage their time
Follow policies and procedures, maintain accuracy
Follow through on daily, weekly and monthly tasks
Contribute to branch meetings and culture
Promote products and services based on customer's needs, providing consultative advice and assisting with account opening and maintenance, including consumer loan applications and closings.
Support and promote digital banking solutions, assisting customers with setup, troubleshooting, and advice on various digital tools.
Process teller transactions, resolve discrepancies, maintain and balance cash drawers, and assist with credit card applications.
Handle in-bound and out-bound calls proactively to build relationships, identify opportunities, make product recommendations, and solve issues.
Refer customers to business partners to ensure all financial needs are met within Midwest BankCentre.
Meet quarterly banker minimum standards, participate in sales, service, and product training meetings, and MBC@Work presentations.
Gain knowledge of and adhere to federal banking regulations including BSA, USA Patriot Act, AML, and Notary Public requirements.
Maintain awareness of and adherence to the Bank’s compliance requirements and risk management concepts, expectations, policies, and procedures.