Universal Banker

American Bank & Trust•Sioux Falls, SD

3d•Onsite

About The Position

The Universal Banker is responsible for interacting with customers to identify their needs, providing banking products, and cross-selling appropriate services. This role requires proficiency in all teller duties and providing customer service at the teller line. Key responsibilities include handling IRA distributions and sales, processing debit card requests, assisting customers with Internet Banking and other Retail Technological Products, and maintaining risk-related files. Additionally, the Universal Banker is expected to develop relationships with other bank employees, represent the Bank at various civic and community events, participate in Retail meetings, and adhere to compliance procedures and required training.

Requirements

High School Diploma or the equivalent required.
Strong communication skill.
Customer service focused.
Maintain confidentiality of customer information.
Resourceful, well organized and ability to multitask.
Effective problem-solving and decision-making skills.
Strong attention to detail.
Strong ethical focus.

Nice To Haves

Customer service and/or retail cashier experience.
Prior banking experience.

Responsibilities

Interacts with customers in a courteous, professional, and friendly manner to identify their needs.
Provides the products needed for the customer or cross-sells to the appropriate areas of the bank to identify solutions for those needs.
Proficient in all teller duties and provides customer service in the teller line.
Responsible for IRA distributions, sales, and must stay abreast of changes by attending IRA sessions.
Process debit card requests – activate, close, delete, hot card, research customer issues and review.
Connect customers to Internet Banking and other Retail Technological Products and assist with related banking issues.
Maintain risk related files including dormant, negative, and write off accounts, and Money Service Business, Cash Management, Merchant Source Capture, and Consumer Source Capture customers.
Develops relationships with other bank employees to enhance teamwork.
Represents Bank at various civic and community events.
Participate in Retail meetings, adhere to compliance procedures and participate in required training.
Perform other duties as may be assigned.