Universal Banker

Farmers National Bank of Canfield • Niles, OH

13d • Onsite

About The Position

The Universal Banker is responsible for opening, maintaining, and closing various types of bank accounts efficiently and professionally. This role also involves generating referrals for new business opportunities, processing teller transactions, assisting other tellers with sales and referral techniques, and providing excellent customer service. The position requires running a teller cash drawer, exercising authority for official checks up to $50,000, and processing various transactions including savings, checking, and loan payments. The Universal Banker must ensure tellers balance daily, maintain a professional appearance and work environment, and handle vault cash under dual control. This role is also responsible for opening and closing the branch, coordinating sales and service operations with the branch manager, educating staff on policies and products, and making outbound sales calls. Additionally, the Universal Banker will open new accounts, complete account maintenance, cross-sell products, and prepare new account documents. Serving as a Notary is also a possibility. The role requires completing operational duties, mandatory training (including BSA and Anti-Money Laundering), and maintaining compliance with all regulations. Regular attendance is essential, and other duties may be assigned.

Requirements

• High School diploma or General Education degree (GED)
• Minimum of one (1) year retail banking experience to include cash handling
• Above average teller with the ability to accept/give instructions, reasoning and problem-solving skills, and the desire to oversee and assist others
• Ability to prepare a cash order/manifest

Nice To Haves

• Previous supervisory and sales experience are highly preferred

Responsibilities

• Run a teller cash drawer to cover the daily needs of the branch staffing model
• Exercise authority to sign official checks, not to exceed $50,000 and complete teller overrides
• Accept and process the following transactions: savings, checking, and holiday savings accounts, loan payments, safe deposit box rental payments, tax deposits, and any withdrawals
• Accept checks for cashing according to FNB check handling procedures
• Sell money orders, official checks, and collect fees which may apply
• Ensure each teller balances daily, provide assistance to locate differences, ensure all differences are properly initialed and, if required, reported to the manager immediately
• Create a work environment conducive to superior customer service and teamwork
• Ensure the appearance of the teller area and personnel are organized and professional in accordance with bank policy, including dress code and cell phone usage policy
• Ensure vault cash is handled under dual control to include vault transactions, cash order and shipments, audits and the proper strapping and dating of currency denominations from tellers to Federal Reserve
• Ensure all negotiable instruments, safe deposit box records, and confidential records in the work area are properly secured each day
• Assist customers with safe deposit box rentals in accordance with the FNB safe deposit box manual
• Ensure all dual control policies are known and followed by all staff members wherever dual control procedures are in place
• Open and close the branch following proper security procedures
• Achieve personal/ individual daily sales referral goals in addition to assisting/coaching tellers to meet their individual daily sales referral goals
• Coordinate with branch manager regarding sales and service operations as needed
• Use effective communication skills in order to educate staff on changes in policy or new policies, procedures, and product knowledge
• Exercise sound judgment in resolving client and/or employee issues
• Maintain a strong knowledge of bank products and services and recognize opportunities to cross-sell bank products and services
• Make outbound sales calls to current and prospective clients
• Open new accounts, complete account maintenance, cross-sell products and discuss services available
• Prepare new account documents accurately and in a timely manner
• Serve as a Notary if properly credentialed
• Effectively complete all operational duties required on a weekly, monthly, and quarterly basis in accordance to bank policy
• Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures
• Maintain compliance with all appropriate rules and regulations
• Complete all other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED