Universal Banker - Gaithersburg

Truist•Gaithersburg, MD

1d•Onsite

About The Position

The Universal Banker position is a regular, full-time role that requires English fluency and involves working the 1st shift. The primary responsibilities include completing client transactions efficiently and accurately, providing superior customer service by understanding client financial needs, and supporting sales and service activities. This includes assisting with outbound calling and Integrated Relationship Management (IRM) activities. The role aims to deliver a distinctive client experience by engaging clients, facilitating conversations, and handling both complex and standardized transactions. It also involves educating clients on digital self-service solutions, participating in client outreach, understanding IRM to deliver Truist expertise, and adhering to established leadership routines. Continuous learning of individual and product knowledge through training is essential, as is adherence to internal controls, operational procedures, and risk management policies. The Universal Banker also serves as a secondary contact for new account openings and problem resolution, offering applicable products and services.

Requirements

High school diploma or equivalent education
Two years of teller or cash handling or client service experience
Six months of client relationship building or sales experience
Excellent interpersonal and communication skills, including a desire to interact with clients and prospects
Ability to master personal computer (PC) keyboard and software skills necessary for branch automation
Ability to multi-task under time constraints
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
Ability to travel to accommodate temporary staffing needs as required to include temporary assignment or locale changes
Ability to work weekends and/or extended hours with occasional travel and overnights may be included

Nice To Haves

One year of client relationship building or sales experience
Knowledge of advanced or complex branch transactions, risk management and loss prevention
Experience with sourcing and prospecting for new clients and client relationship building
General understanding of bank operations, policies and procedures

Responsibilities

Provide timely and efficient completion of client transactions while maintaining accurate records and thorough proper handling of all monies assigned.
Deliver superior quality service, identifying and understanding the client’s financial needs.
Cross-trained to support sales and service activities, with a particular focus on assisting with outbound calling and supporting Integrated Relationship Management (IRM) activities.
Provide a distinctive client experience to ensure a consistent service level by engaging clients with smiling, facilitating courteous conversation, conducting both complex and standardized transactions while uncovering needs.
Educate clients on digital, self-service solutions including ATMs, Online and Mobile banking to make banking easier and enhance their service experience.
Support team sales process by participating in client outreach through outbound calls, checking for client offers, and identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist.
Understand the importance of Integrated Relationship Management (IRM) to ensure we seamlessly deliver Truist expertise and solutions for our clients’ unique needs.
Participate fully in all components of the established Truist Retail Community Bank Leadership Routines.
Commit to advancing individual and product knowledge to better serve consumer and business clients by attending sales, service and product knowledge meetings and all applicable training classes and web-based learning.
Adhere to internal controls, operational procedures and risk management policies. Stays informed of all changes in policies and procedures to ensure compliance with current guidelines.
Serve as secondary contact for new account openings and problem resolution, offering applicable products and services to clients and prospects. Handles proportionate volume of work based on branch demands.