Sr. Universal Banker

Millennium Bank•Gainesville, FL

2d•Onsite

About The Position

Millennium Bank was founded on a personalized, community-oriented approach to banking and we are proud to serve the residents of Tennessee, Florida and Georgia. We are committed to delivering an exceptional experience for our customers. Our teams work together each day to foster customer relationships by adhering to our core values: integrity, respect, customer centric, excellence, quality of life, and teamwork. We take pride in developing our employees to be the best that they can be. Our Personal Bankers provide superb customer service while accurately and expeditiously processing a variety of retail banking tasks while displaying a positive upbeat demeanor and meeting all of Millennium Bank standards and adhering to compliance requirements.

Requirements

Ability to prioritize and makes on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with Bank exposure to loss or fraud.
Ability to provide professional responsive customer service.
Excellent attention to detail, time management and organizational skills.
Ability to work with a wide variety of personalities, both internal and external, in a courteous and efficient manner.
Must have excellent verbal and written communication skills for effective communications in working with officers, co-workers, the public, and vendors.
Excellent mathematical skills and basic knowledge of accounting principles/functions.
High school diploma or GED required
Excellent mathematical skills
Trustworthiness and the ability to act with integrity

Nice To Haves

Some college preferred
Previous banking experience preferred
3+ years cash handling or sales experience preferred
Previous experience working directly with the public preferred

Responsibilities

Provides service to all new and existing accounts according to bank policies and procedures.
Cashing checks in accordance with financial institution procedures, ensures that funds are appropriately disbursed and collected and completes Hold Notices if needed.
Processing deposits and withdrawals to savings, checking accounts, and lines of credit.
Transferring money between accounts.
Processing transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
Assisting customers with Debit Card orders/maintenance.
Processing loan payments & payoffs.
Issuing cashier’s checks
Making cash advances on credit cards
Balance and maintain the ATM as assigned or required.
Processing customer transactions efficiently, professionally, and accurately.
Answers customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
Builds exceptional knowledge of products and services to maintain rapport with customers, understand their needs, and provide solutions.
Carries out the bank’s customer retention strategies.
Completes special customer requests for services such as stop payments, ACH unauthorized requests, EFT disputes, replacement of debit cards or possible fraud on customer’s account.
Complies with policies, procedures, security requirements and government regulations and obtains necessary approvals and authorizations.
Demonstrates awareness, commitment, and dedication to servicing customers and building customer franchise by contributing to sales referrals and cross selling programs by possessing working knowledge of all products and services offered by Millennium Bank.
Educates and provides clients with other banking services; resolves client concerns and issues efficiently and effectively.
Makes judgments (within limits of authority) pertaining to cashing and/or accepting checks or drafts, solves problems, and assists with complex transactions.
Participates in cross-training and sales, service and product training meetings as requested.
Promotes leadership skill examples to branch employees; i.e. professional dress, customer service skills, positive attitude, and overall persona of a leader.
Provides a complete range of services at the financial institution, including opening new accounts, explaining available financial institution products and services, and gathering customer information to process new and existing accounts as well as provides back up to the assistant branch manager as needed.
Knowledgeable of various Federal Regulations including the Bank Secrecy Act, Community Reinvestment Act, Regulation E, Regulation CC, etc. and the roles and responsibilities relating to each act.
Resolves customer complaints in a tactful, effective manner, and explains financial institution polices.
Recognizes cross-selling and referral opportunities and informs customers of other products as indicated.