Universal Banker - Part Time 20hrs - Morrow - Saturday Required

Truist•Morrow, GA

10d•Onsite

About The Position

The Universal Banker provides timely and efficient completion of client transactions while maintaining accurate records and properly handling assigned funds. The role delivers high-quality service by identifying and understanding clients’ financial needs. It is cross-trained to support sales and service activities, with particular emphasis on outbound calling and Integrated Relationship Management (IRM). The position provides a distinctive, consistent client experience; performs standardized and more complex transactions, with assistance as needed; and educates clients on ATMs and online and mobile banking. The banker participates in client outreach, identifies needs and opportunities, and fulfills them or refers clients to appropriate branch colleagues or specialists. The role also participates in Truist Retail Community Bank Leadership Routines, ongoing training, and sales, service, and product knowledge meetings; follows internal controls, procedures, and risk policies; and serves as a secondary contact for new account openings and problem resolution. Work volume is proportionate to branch demands.

Requirements

High school diploma or equivalent education.
Two years of teller, cash-handling, or client-service experience.
Six months of client relationship-building or sales experience.
Excellent interpersonal and communication skills and a desire to interact with clients and prospects.
Ability to master PC keyboard and software skills needed for branch automation.
Ability to multitask under time constraints.
Proficiency in basic computer applications, such as Microsoft Office products.
Ability to work weekends and/or extended hours; occasional travel and overnight stays may be included.

Nice To Haves

One year of client relationship-building or sales experience.
Knowledge of advanced or complex branch transactions, risk management, and loss prevention.
Experience sourcing and prospecting for new clients and building client relationships.
General understanding of bank operations, policies, and procedures.

Responsibilities

Complete client transactions accurately and efficiently, maintain proper records, and handle assigned monies appropriately.
Deliver a distinctive and consistent client experience through courteous engagement, conversation, and identification of client needs.
Perform standardized and more complex transactions, seeking assistance when necessary.
Educate clients about digital and self-service solutions, including ATMs, online banking, and mobile banking.
Support sales through client outreach and outbound calls, check for client offers, identify client needs or opportunities, and fulfill needs or refer clients to appropriate branch team members or specialists.
Apply Integrated Relationship Management (IRM) to help deliver Truist expertise and solutions for clients’ needs.
Participate in established Truist Retail Community Bank Leadership Routines.
Advance product and individual knowledge by attending meetings and applicable training, including web-based learning.
Follow internal controls, operational procedures, and risk management policies, and stay informed about policy and procedure changes.
Serve as a secondary contact for new account openings and problem resolution, and offer applicable products and services to clients and prospects.
Travel as needed to accommodate temporary staffing needs, including temporary assignment or locale changes.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401(k) plan
Vacation: at least 10 days in the first year, prorated based on hire date and full-time or part-time status
Sick days: 10 days, prorated
Paid holidays
Depending on position and division, the role may also be eligible for a defined benefit pension plan, restricted stock units, and/or deferred compensation