Universal Banker

ACCESS BANK•Omaha, NE

14d•Onsite

About The Position

ACCESSbank is a locally owned community bank based in Omaha, built on strong relationships, high-touch service, and a deep commitment to the communities we serve. Since opening in 2007, we’ve grown into a top 10 bank in our market while remaining intentionally local and people-first. We’re proud to be recognized as a Best Bank to Work For by American Banker, Best Bank by B2B Magazine, and a Forbes Best-in-State Bank. Most importantly, we’re proud of the trust our clients place in us and the role our employees play in helping relationships and communities thrive. Ready to jump into a new opportunity? ACCESSbank is hiring for a Universal Banker.

Requirements

High school diploma or equivalent experience.
Six months to one year of banking or related experience in the sales or financial industry.
Demonstrated excellent customer service and communication skills (written, verbal, listening).
Effective selling, cross-selling, and referral skills
Detail-oriented, well-organized, and the ability to work independently as well as part of a team.
Self-motivated/takes initiative.
Proficiency with computers.
Ability to effectively work on multiple projects simultaneously, managing time and resources to ensure that work is completed efficiently and within established timeframes.

Responsibilities

Deliver a welcoming and engaging experience by acknowledging clients promptly, using names when possible, and maintaining a positive, attentive presence
Answer and manage incoming calls by actively assisting clients, resolving needs when possible, and ensuring a professional and supportive experience
Engage clients in meaningful conversation to understand needs and provide appropriate support beyond the immediate transaction
Process routine transactions accurately and efficiently, including deposits, withdrawals, transfers, and account servicing activities
Use each interaction as an opportunity to build rapport and create a positive, personalized experience
Maintain and balance cash drawer daily; assist with vault, ATM, and night depository functions as needed
Execute branch operational tasks including branch capture, transaction processing, and system navigation
Ensure compliance with all Bank policies, procedures, and applicable regulations, including BSA, CTR reporting, and KYC protocols
Accurately process transactions within established authority limits, exercising sound judgment when exceptions arise
Assist with basic account opening activities, including gathering client information, preparing documentation, and supporting account setup
Engage clients in conversation to understand immediate needs and introduce appropriate products and services
Provide a clear and positive onboarding experience, including basic education on account features and digital tools
Begin developing consultative banking skills, including active listening, curiosity, and confidence in recommending solutions
Apply sound judgment in client interactions, seeking to resolve needs at the point of contact whenever possible
Demonstrate professionalism, integrity, and accountability in all interactions
Support team operations and assist with additional branch responsibilities as needed

Benefits

Medical, (2 plan options), Dental and Vision Insurance
Company-provided Life and Accidental Insurance with voluntary buy-up option
Company-provided Disability Insurance
Flexible Spending Accounts – Medical and Dependent Care
Health Savings Account
Voluntary benefits – Critical Illness, Accident Insurance and Hospital Indemnity
Employee Assistance Plan
401k plan w/ a generous company match and immediate vesting after each pay period
Paid Time Off
Voluntary Time Off
Lifestyle Spending Account
Continued education and additional career development opportunities