Universal Banker

Farmers National Bank of Canfield

21d

About The Position

Responsible for opening, maintaining and closing various types of Bank accounts in an efficient and professional manner, as well as generating referrals (for new business opportunities), processing teller transactions and assisting other tellers on sales and referral techniques and opportunities, and providing excellent customer service.

Requirements

High School diploma or General Education degree (GED)
Minimum of one (1) year retail banking experience to include cash handling
An above average teller with the ability to accept/give instructions, reasoning and problem-solving skills, and the desire to oversee and assist others
Ability to prepare a cash order/manifest

Nice To Haves

Previous supervisory and sales experience are highly preferred

Responsibilities

Run a teller cash drawer to cover the daily needs of the branch staffing model
Exercise authority to sign official checks, not to exceed $50,000 and complete teller overrides
Accept and process the following transactions: savings, checking, and holiday savings accounts, loan payments, safe deposit box rental payments, tax deposits, and any withdrawals
Accept checks for cashing according to FNB check handling procedures
Sell money orders, official checks, and collect fees which may apply
Ensure each teller balances daily, provide assistance to locate differences, ensure all differences are properly initialed and, if required, reported to the manager immediately
Willingness to create a work environment conducive to superior customer service and teamwork
Ensure the appearance of the teller area and personnel are organized and professional in accordance with bank policy, including dress code and cell phone usage policy
Ensure vault cash is handled under dual control to include vault transactions, cash order and shipments, audits and the proper strapping and dating of currency denominations from tellers to Federal Reserve
Ensure all negotiable instruments, safe deposit box records, and confidential records in the work area are properly secured each day. Assist customers with safe deposit box rentals in accordance with the FNB safe deposit box manual
Responsible for ensuring dual control policies are known and followed by all staff members wherever dual control procedures are in place
Authority to open and close the branch following proper security procedures
Strong knowledge of daily branch, vault, and ATM operations
Achieve personal/ individual daily sales referral goals in addition to assisting/coaching tellers to meet their individual daily sales referral goals
Coordinate with branch manager regarding sales and service operations as needed
Use effective communication skills in order to educate staff on changes in policy or new policies, procedures, and product knowledge
Exercise sound judgment in resolving client and/or employee issues
Maintain a strong knowledge of bank products and services and recognize opportunities to cross-sell bank products and services
Make outbound sales calls to current and prospective clients
Open new accounts, complete account maintenance, cross-sell products and discuss services available
Prepare new account documents accurately and in a timely manner
Serve as a Notary if properly credentialed
Effectively complete all operational duties required on a weekly, monthly, and quarterly basis in accordance to bank policy
Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures. Maintain compliance with all appropriate rules and regulations.
Regular, predictable attendance is an essential requirement of this position
Complete all other duties as assigned