Universal Banker

CITIZENS FIRST BANK•Town of Sparta, WI

8d•Hybrid

About The Position

Citizens First Bank is seeking a Universal Banker to work full-time from our Sparta branch. Citizens First Bank is a family-owned community bank with roots dating back to 1969, dedicated to helping people and businesses grow in the Viroqua, Sparta, Trempealeau, Viola, Centerville, and Holmen areas. The bank supports local community organizations and non-profits, and employees are encouraged to participate in community events and volunteer. The Universal Banker will conduct personal and non-personal transactional activity, identify cross-selling opportunities, and facilitate customer requests. The role may require travel between locations as needed.

Requirements

High School Diploma or General Education Degree (GED).
Strong oral/written communication skills.
Maintain confidentiality of customer information.
Problem-solving and decision-making skills.

Nice To Haves

Banking, sales, and/or customer service experience preferred.

Responsibilities

Accurately process customers' deposits, withdrawals, loan payments, loan advances, cashier's checks, money orders and other routine requests.
Recognize any suspicious behavior and have the ability to make decisions on when to consult higher management on any transactions.
Routinely provide customers with necessary information and troubleshoot customer issues.
Be familiar with customers' resources to be able to assist customers.
Perform daily branch balancing functions (cash drawer, TCR, vault, coin machine).
Assist in the opening and closing duties and operations of a branch.
Uncover customer needs and recognize customer cues for appropriate products and services.
Provide an introduction to a Personal Banker for product enrollment/assistance.
Comply and contribute to branch goals for company growth.
Support the sales culture of the Bank by seeking opportunities to promote Bank products and services.
Maintain compliance with all bank regulations applicable to job duties.
Follow all bank policies, procedures, and compliance regulations.
Complete all annual and required job-specific training prior to assigned deadline.
Put customers' needs first through consciously taking ownership through your choices, actions, and building relationships based on mutual success.
Provide support to co-workers with positivity and teamwork.
Maintain confidentiality of customer information.
Cross train other team members for back-up support as needed.
Perform other duties as assigned.