Universal Banker/Vero Beach Branch

BankUnited, Inc. • Vero Beach, FL

15h • Onsite

About The Position

This role performs all transactions typically associated with both the Teller Line and Platform, focusing on 100% client satisfaction while maintaining operational soundness and achieving market, branch and personal goals. The Universal Banker will explain, promote, refer, or sell Bank products or services, open and process all types of accounts, products, and/or services for customers, and achieve individual referral goals for cross-selling of credit, non-credit, and fee income goals. They will maintain knowledge of current products, policies, procedures, and regulations, and adhere to all current policies, procedures, and regulations. The role also involves processing transactions from automated teller machines and night depositories, responding professionally to customer inquiries or problems, and assisting customers with safe deposit box transactions. Additionally, the Universal Banker may fill in for the Financial Specialist Leader when absent, order daily supply of cash, count incoming cash, and balance cash in automated teller machines and night depositories under dual control. They must adhere to and comply with applicable federal and state laws, regulations, and guidance, including those related to anti-money laundering, and complete required training. The position also requires identifying and reporting suspicious activity.

Requirements

• Minimum of 2-3 years of cash handling experience (preferably Teller) required
• Must be fully trained in both Teller and Platform functions

Nice To Haves

• Excellent customer service, sales, risk management and cash operations experience preferred

Responsibilities

• Receives checks and cash for deposit, verifies amount, and examines checks for endorsements.
• Cashes checks and pays out money after verification of signatures and customer balances.
• Enters customers' transactions into computer to record transactions, and issues computer generated receipts.
• Places holds on accounts as appropriate.
• Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen.
• Explains, promotes, refers, or sells Bank products or services such as accounts, loans and cashier's checks in the branch or via telemarketing. Meets or exceeds assigned goals.
• Performs outbound calls and set appointments for Market Leader and/or Sales & Service Officer (Banking Center Manager or Assistant Manager in NY only) in accordance with market initiatives and/or branch goals. Contributes to meeting branch sales goals.
• Cross-trains on the products and operational processes associated with the Platform and assists clients with related activities.
• Opens and processes all types of accounts, products, and/or services for customers after consulting with them on their specific needs. Assists customers whenever possible. Refers customer to appropriate business line as needed to ensure customer needs are met.
• Achieves individual referral goals for cross selling of all credit, non-credit and fee income goals.
• Maintains knowledge of current products, policies, procedures and regulations as it relates to position.
• Adheres to all current policies, procedures and regulations as it relates to position.
• Processes transactions from automated teller machine and night depository.
• Responds professionally to customer inquiries or problems.
• Assists customers with safe deposit box transactions.
• Fills in for Financial Specialist Leader when absent.
• May order daily supply of cash and counts incoming cash.
• Under dual control, balances cash in automated teller machines and night depository.
• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
• Adheres to Bank policies and procedures and completes required training.
• Identifies and reports suspicious activity.

Benefits

• Sign-on bonus of $1,000 to be paid after six months of continuous service.
• Reimbursement for mileage exceeding the distance of an employee's daily commute to his/her primary office for training.
• Inquire about hotel reimbursement for those traveling more than 60 miles each way for training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED