Universal Banker Guignard Drive

Truist•Sumter, SC

16d•Onsite

About The Position

The Universal Banker position is a regular, full-time role that requires English language fluency and involves working the 1st shift. This role focuses on providing timely and efficient client transactions while maintaining accurate records and handling money properly. A key aspect of the position is delivering superior client service, identifying client financial needs, and supporting sales and service activities, including outbound calling and Integrated Relationship Management (IRM). The Universal Banker will engage clients, educate them on digital banking solutions, and participate in team sales processes. They will also need to understand IRM to deliver Truist expertise and solutions, participate in leadership routines, and commit to continuous learning of products and services. Adherence to internal controls, operational procedures, and risk management policies is crucial. Additionally, the role serves as a secondary contact for new account openings and problem resolution, offering applicable products and services.

Requirements

High school diploma or equivalent education
Two years of teller or cash handling or client service experience
Six months of client relationship building or sales experience
Excellent interpersonal and communication skills, including a desire to interact with clients and prospects
Ability to master personal computer (PC) keyboard and software skills necessary for branch automation
Ability to multi-task under time constraints
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
Ability to travel to accommodate temporary staffing needs as required to include temporary assignment or locale changes
Ability to work weekends and/or extended hours with occasional travel and overnights may be included

Nice To Haves

One year of client relationship building or sales experience
Knowledge of advanced or complex branch transactions, risk management and loss prevention
Experience with sourcing and prospecting for new clients and client relationship building
General understanding of bank operations, policies and procedures

Responsibilities

Provide a distinctive client experience by engaging clients, facilitating courteous conversation, and conducting complex and standardized transactions while uncovering needs.
Educate clients on digital, self-service solutions like ATMs, Online, and Mobile banking.
Support the team sales process through outbound calls, checking for client offers, and identifying client needs or opportunities.
Understand the importance of Integrated Relationship Management (IRM) to seamlessly deliver Truist expertise and solutions.
Participate fully in established Truist Retail Community Bank Leadership Routines.
Commit to advancing individual and product knowledge by attending sales, service, and product knowledge meetings, and applicable training.
Adhere to internal controls, operational procedures, and risk management policies, staying informed of changes.
Serve as a secondary contact for new account openings and problem resolution, offering applicable products and services.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment insurance
Tax-preferred savings accounts
401k plan
No less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment
10 sick days (also prorated)
Paid holidays
Defined benefit pension plan (potential)
Restricted stock units (potential)
Deferred compensation plan (potential)