Universal Banker

Byline Bank.•Hickory Hills, IL

21h•Onsite

About The Position

The Universal Banker is responsible for conducting teller and cash vault transactions in an accurate and timely manner. This role provides sales and servicing of all bank products and services. The Universal Banker will work with the operations and sales team to achieve deposit, business, and consumer relationship growth while providing operational support and exceptional customer service. The UB may be requested to provide support at other branch locations as business needs arise, including but not limited to staffing shortages due to PTO, unscheduled absences, or leaves, high customer volume, or special events. A professional image as outlined in the Byline Bank Employee Handbook is required.

Requirements

High School Degree or GED required.
3+ years of experience in a banking environment.
Must be detail oriented with excellent organizational skills.
Team player with a strong desire to learn, exercise good leadership skills, independent judgment, discretionary thinking, creativity and be able to work in a fast-paced environment.
Working knowledge of banking regulatory requirements.
Knowledgeable about a wide variety of retail bank products and administrative support
Strong time management skills and attention to detail.
Ability to communicate in a professional, accurate, and clear manner with internal & external stakeholders.
Makes sound judgments regarding customer service and risk to the bank, effectively balancing both. Understands when to escalate a problem or situation to management for resolution.
Continue to look for ways in which to complete tasks and duties in an efficient, cost-effective, and productive manner, without sacrificing excellent customer service.

Nice To Haves

1+ years of experience as a teller, personal banker or universal banker is a plus.
Strong knowledge of Microsoft Office preferred.

Responsibilities

Greets customers and direct incoming calls to appropriate staff.
Accurately processes transactions and new account openings in a timely and professional manner.
Constantly looks for ways to improve processes that will improve the customer’s experience and communicate those ideas to Branch Management.
Assesses and handles retail customers’ banking needs and obtain and process customer/account information, including cash handling.
Opens and services accounts and identifies cross-selling opportunities for new and existing customers.
Calls on potential or existing customers to develop new business by promoting our bank’s services and products, with the goal of expanding relationships and bank profitability.
Displays exceptional customer service and sales skills and maintains a professional attitude.
Maintains accuracy and compliance in all account documentation.
Minimizes risk of losses, including cash differences and other controllable losses.
Maintains current knowledge of all Federal and State laws and regulations, along with the Bank’s policies and procedures.
Processes teller transactions in an accurate and timely manner (e.g. deposits, withdrawals, payments, transfers, check cashing, negotiable purchasing, etc.).
Processes and validates accuracy of coin and currency amounts related to incoming and outgoing cash shipments.
The incumbent also maintains current knowledge of competitor products, services, and current promotions.
All other duties as assigned.