Universal Banker - Macon

Vallant Bank • Macon, GA

22d • Onsite

About The Position

The Universal Banker is responsible for demonstrating exceptional customer interaction while efficiently and accurately completing customer transactions in both the Teller and Personal Banker job responsibilities. This role requires demonstrating accurate knowledge of the bank’s products and services, ensuring superior quality service in completing all customer transactions, and matching financial needs to product and service solutions. The Universal Banker will grow the deposits of the bank by creating an exceptional customer experience while providing and filling customer needs as they occur in the branch environment. This includes building long-term customer relationships by being knowledgeable of the customer base and proactively uncovering individual customer financial goals. The employee must maintain a positive service mentality, have the capacity to successfully satisfy the customer while considering the resources and needs of the organization, and support the bank's strategic goals, vision, mission, core values, service standards, and service philosophy in actions, words, and deeds.

Requirements

• High school graduate with equivalent work and skill experience.
• One year of banking, customer service and/or sales experience is preferred.
• Comprehensive knowledge of the bank's products and services.
• Willingness to serve.
• Ability to function efficiently in a network environment.
• Working knowledge of Microsoft Office and SharePoint.
• Ability to function efficiently on a general business level of math.
• General accounting knowledge (i.e., debits, credits, and an understanding of the bank's account reconciliations).
• Project a professional image by adhering to guidelines in the employee handbook.
• General understanding of the Federal Reserve Banking System.
• Ability to collect, research, and analyze information skillfully.
• Must be a self-starter, a creative thinker, flexible, eager, nurturing, open to change and exhibit good judgment.
• Must be a leader by example, attentive to detail, work well with others and be responsive to supervisory guidance.

Responsibilities

• Demonstrate exceptional customer interaction while efficiently and accurately completing customer transactions in both Teller and Personal Banker roles.
• Demonstrate accurate knowledge of the bank’s products and services.
• Ensure superior quality service in completing all customer transactions.
• Match financial needs to product and service solutions.
• Grow bank deposits by creating exceptional customer experiences and addressing customer needs in the branch.
• Build long-term customer relationships by understanding the customer base and proactively uncovering financial goals.
• Maintain a positive service mentality.
• Satisfy the customer while considering the resources and needs of the organization.
• Support the bank's strategic goals, vision, mission, core values, service standards, and service philosophy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED