Universal Banker - New Holland

Vallant Bank • Gainesville, GA

13d • Onsite

About The Position

The Universal Banker is responsible for demonstrating exceptional customer interaction while efficiently and accurately completing customer transactions in both the Teller and Personal Banker job responsibilities. This role requires demonstrating an accurate knowledge of the bank’s products and services, ensuring superior quality service in completing all customer transactions, and matching the financial needs that achieve customer goals with product and service solutions. The Universal Banker will grow the deposits of the bank by creating an exceptional customer experience while providing and filling customer needs as they occur in the branch environment. This role involves building long-term customer relationships with a focused group of customers by being knowledgeable of the customer base and proactively uncovering individual customer financial goals. A positive service mentality is essential, along with the capacity to successfully satisfy the customer while considering the resources and needs of the organization. The employee will support the bank's strategic goals, vision, mission, core values, service standards, and service philosophy in actions, words, and deeds.

Requirements

• High school graduate with equivalent work and skill experience
• One year banking, customer service and/or sales experience preferred
• Comprehensive knowledge of the bank's products and services
• Willingness to serve
• Ability to function efficiently in a network environment
• Working knowledge of Microsoft Office and SharePoint
• Ability to function efficiently on a general business level of math
• General accounting knowledge (i.e. debits, credits, and an understanding of the bank's account reconciliations)
• Project a professional image by adhering to guidelines in the employee handbook
• General understanding of the Federal Reserve Banking System
• Ability to collect, research, and analyze information skillfully
• Must be a self-starter, a creative thinker, flexible, eager, nurturing, open to change and exhibit good judgment
• Must be a leader by example, attentive to detail, work well with others and responsive to supervisory guidance

Responsibilities

• Demonstrating exceptional customer interaction while efficiently and accurately completing customer transactions in both the Teller and Personal Banker job responsibilities
• Demonstrating an accurate knowledge of the bank’s products and services
• Ensuring superior quality service in completing all customer transactions
• Matching the financial needs that achieve those customer goals with product and service solutions
• Growing the deposits of the bank by creating an exceptional customer experience while providing and filling customer needs as they occur in the branch environment
• Building long-term customer relationships with a focused group of customers by being knowledgeable of the customer base, and proactively uncovering individual customer financial goals
• Maintaining a positive service mentality
• Having the capacity to successfully satisfy the customer while considering the resources and needs of the organization
• Supporting the bank's strategic goals, vision, mission, core values, service standards and service philosophy in actions, words and deeds

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED