Universal Banker - Part Time
About The Position
As a Universal Banker, you are the financial relationship to every customer entering the bank. This position plays a key role in providing retail banking services and products to customers. You will be responsible to develop meaningful relationships with each customer. In this role you will educate customers on the different ways they can bank with us by recommending and opening appropriate products and services to help them with their financial needs. You will be able to put your people skills to work by assisting with new and existing customers to understand their financial needs, resolve issues, and process teller transactions as required. This position is part-time, approximately 20-24 hours per week. Do you have no experience? We will train the right person. Starting at a Universal Banker Trainee, our training program will give you the opportunity to advance through the different levels of Universal Banker, while continuing to earn a competitive compensation. Pay for this position begins at $18.50 per hour. Do you have a year or more of experience? For the right person, we will start you at our mid-tier level while earning competitive compensation, and we will provide you with a training program that will allow you to move up to our Senior Universal Banker Level. Pay for this position begins at $20.50 per hour. Do you have three years or more of experience? The right person can start at our highest tier – Senior Universal Banker level. This level provides competitive compensation and provides training for you to continue to grow in your position.
Requirements
- Six months or more of customer service experience.
- High school Diploma or equivalent.
- Possesses strong customer service and excellent communications skills.
- Ability to quickly learn and properly use various software programs.
Nice To Haves
- Bilingual in Spanish or Portuguese is a plus.
Responsibilities
- Leads and participates in delivery of prompt and courteous customer service while following service expectations.
- Establishes proficiency of the Bank’s systems needed to effectively service customers.
- Researches and resolves customer inquiries and problems.
- Adheres to compliance regulations and operational policies and procedures.
- Cross-sells Bank products and services to meet customer needs.
- Processes financial transactions accurately and timely, balances within percentage guidelines.
- Assists with day-to-day operations of the branch.
- Provides coverage at any location required.
- Performs additional duties as requested.
Benefits
- A competitive salary with performance-based incentives.
- Comprehensive medical with deductible reimbursement, dental, and vision coverage.
- An employer matching 401k plan.
- Training and professional development opportunities, including tuition reimbursement.
- Work life balance with paid time off, paid volunteer hours, and 11 paid holidays.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
