Universal Banker - Oviedo

FAIRWINDS Credit Union • Oviedo, FL

3d • Onsite

About The Position

As a Member Service Specialist (Universal Banker) for the Oviedo Mitchell Hammock branch, you will be the first point of contact for members, helping them achieve financial freedom. You will actively uncover opportunities, generate loans, and connect members with the right products and services. Your ability to balance service with needs-based recommendations will contribute to member success and branch performance.

Requirements

• Demonstrated success in a member-facing role.
• Previous banking experience required.
• Previous lending experience required.
• Strong knowledge of FAIRWINDS products, services, and digital platforms.
• You lead with care and know how to listen and respond to members’ needs.
• Comfortable navigating both transactional and consultative responsibilities in a fast-paced environment.
• Confident in your ability to cross-sell, handle objections, and educate members.
• Proven track record of achieving individual and/or branch goals.
• Excellent communication, problem-solving, and organizational skills.

Responsibilities

• Serve as the go-to resource for members by handling all teller and platform transactions accurately and efficiently.
• Open new accounts and recommend relevant products and services based on members’ unique financial needs.
• Build trust and deepen relationships through consultative conversations that lead to long-term financial success for our members.
• Proactively refer solutions including deposit accounts, loans, investment and insurance products, and digital banking tools.
• Actively generate loan opportunities through inbound, outbound, and referral-based efforts.
• Deliver prompt support for service-related needs such as account maintenance and problem resolution.
• Promote and educate members on self-service tools including online banking, mobile apps, and ATMs.
• Serve as a keyholder when needed and support operational procedures including branch opening/closing and negotiable item custody.
• Maintain compliance with policies, procedures, and security protocols while supporting the branch team in achieving goals.

Benefits

• 11 paid holidays
• generous paid time off
• 6% 401(k) match
• $700 annual contribution to Health Savings Account
• comprehensive maternity leave program
• medical, dental, vision, disability, and life insurance
• leadership development
• tuition assistance
• advancement opportunities
• rewards for financial wellness through Debt Free Club and Dave Ramsey’s SmartDollar program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed