Universal Banker - Full-time - Fort Calhoun

Washington County Bank • Fort Calhoun, NE

7d • Onsite

About The Position

Using sound banking and business practices, the Universal Banker will serve the needs of both existing and prospective customers. The ideal candidate is a self-starter who thrives in a team-oriented environment, delivers remarkable customer service, and demonstrates a high level of professionalism and confidentiality. Prior cash handling experience is essential, and the ability to build strong customer relationships is key to success in this role.

Requirements

• High school education or GED
• 1-2 years of customer service, sales and/or cash handling experience
• Self-motivated with a demonstrated aptitude and desire for sales achievement
• Passion for customer service and helping people
• Ability, motivation and preference to succeed in a goal-driven environment
• Superior customer relationship building skills
• Ability to maintain and balance a cash drawer
• Comfortable making outreach calls to consumer or business customers and/or prospects
• Proficient working knowledge of computer software, including Microsoft Office Suite
• Comfortable with technology i.e., smartphones, iPads, online banking, remote deposit capture, ATM deposits, etc
• Basic understanding of personal finances and concept of budgeting
• Good organizational skills
• Must be available to work a flexible schedule Monday through Saturday
• Ability to function in a team environment
• Excellent verbal and written communication skills
• Strong commitment to personal growth, learning and success
• Ability to interact with customers and team members in a professional and personable manner
• Detailed oriented and ability to follow established policies and procedures

Nice To Haves

• Associate’s and/or Bachelor’s degree in business, accounting or related area
• 1-2 years banking experience
• Basic knowledge of small business, mortgages, and lending services

Responsibilities

• Consistently provide top-notch, high quality customer service, analysis, and consultation, for all existing and potential customers, while accurately and effectively processing transactions and supporting sales.
• Process transactions for various bank products and services including, but not limited to: deposits, withdrawals, loan payments, cashier checks, opening and processing new accounts, maintaining existing accounts, referrals and inventory of branch items as needed.
• Reconcile and balance teller drawers, vault, mail drop and night depository. Investigate discrepancies and make corrections as needed.
• Provide efficient and courteous customer service, cross-marketing products, and services to generate new business for the financial institution.
• Prepare, compile, and maintain relevant documentation regarding all bank products/transactions ensuring compliance with all bank policy and procedures and regulatory laws and regulations.
• Performs other duties such as answering calls and assisting other departments when appropriate.
• Exhibit professional behavior and promote positive working relationships.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED