Universal Banker - Gulf Shores

SouthState Bank•Gulf Shores, AL

1d•Onsite

About The Position

The Universal Banker serves as a full service, single point of contact in the branch for SouthState customers’ financial needs. The position operates in the dual capacity of a Teller and FSR providing exceptional customer service in both transactional and account management. The Universal Banker seeks to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the bank. This role requires serving customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards. The Universal Banker must know and understand the products and services offered by the Bank, including their facts, features, benefits, advantages, rules, regulations, and price structure. They must be able to identify customer needs and expectations, and seek opportunities to expand customer relationships through referrals. A neat and professional personal appearance is expected, in accordance with bank policy. Compliance with all banking regulations, including Regulation CC and Bank Secrecy Act, is mandatory. The position also requires developing a strong understanding of customer-facing technology and the ability to discuss and enroll customers in self-service options.

Requirements

One year of teller or cash handling experience
Six months customer relationship building or sales experience
Demonstrated expertise in the Teller II and basic FSR job functions
Good interpersonal skills
Good computer skills
Ability to read, write, speak, and understand English

Nice To Haves

Previous banking experience preferred.

Responsibilities

Processes transactions for savings, checking, and loan accounts.
Maintains a neat and orderly work area.
May assist in guiding and training new tellers.
May allow customers access to safe deposit boxes.
Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.
Sells certified checks.
Balances transactions daily.
May service/balance ATM.
May utilize the branch capture system.
Knows and follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow.
Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices.
Opens new deposit accounts and understands the products and financial services offered by the bank.
Handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
Explains policies and procedures as necessary, keeping in mind most customers’ unfamiliarity with them.
Resolves customer problems and complaints with courtesy and discretion and direction and directs customers with difficult problems to other sources for assistance.
Considers problems and complaints as opportunities to satisfy the customer and promote additional services.
Is knowledgeable of financial services offered by the bank.
Shows sincere appreciation for each customer’s time and business.
Gives business card if not already given.
Assures that branch records, reports and other correspondence resulting from customer development attempts are correct, timely and are properly distributed.
Additional Responsibilities may include Vault Responsibilities or Back-Up Vault Responsibilities.
Other duties as assigned.