Universal Banker - 20hr - Colonial Plaza

Truist Bank•Orlando, FL

8d•Onsite

About The Position

The Universal Banker position is a regular, full-time role requiring English fluency and involves completing client transactions efficiently and accurately while maintaining proper money handling. The role emphasizes delivering superior client service by identifying and understanding client financial needs. The Universal Banker will be cross-trained to support sales and service activities, with a focus on outbound calling and Integrated Relationship Management (IRM) activities. This position requires a commitment to continuous learning of products and policies, adherence to internal controls, and serving as a secondary contact for new account openings and problem resolution.

Requirements

High school diploma or equivalent education
Two years of teller or cash handling or client service experience
Six months of client relationship building or sales experience
Excellent interpersonal and communication skills, including a desire to interact with clients and prospects
Ability to master personal computer (PC) keyboard and software skills necessary for branch automation
Ability to multi-task under time constraints
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
Ability to travel to accommodate temporary staffing needs as required to include temporary assignment or locale changes
Ability to work weekends and/or extended hours with occasional travel and overnights may be included

Nice To Haves

One year of client relationship building or sales experience
Knowledge of advanced or complex branch transactions, risk management and loss prevention
Experience with sourcing and prospecting for new clients and client relationship building
General understanding of bank operations, policies and procedures

Responsibilities

Provide a distinctive client experience by engaging clients, facilitating courteous conversation, conducting complex and standardized transactions, and uncovering client needs.
Educate clients on digital, self-service solutions like ATMs, Online, and Mobile banking.
Support the team's sales process through outbound calls, checking for client offers, and identifying client needs or opportunities, referring clients to appropriate specialists when necessary.
Understand the importance of Integrated Relationship Management (IRM) to seamlessly deliver Truist expertise and solutions.
Participate fully in established Truist Retail Community Bank Leadership Routines.
Commit to advancing individual and product knowledge by attending sales, service, and product knowledge meetings, and all applicable training classes and web-based learning.
Adhere to internal controls, operational procedures, and risk management policies, staying informed of all changes in policies and procedures.
Serve as a secondary contact for new account openings and problem resolution, offering applicable products and services.