Universal Banker

Forte Bank•West Bend, WI

21d•Onsite

About The Position

Join Forte Bank - Where We Put Relationships First. At Forte Bank, banking is about more than transactions - it's about people, trust, and strengthening the communities we serve. We treat our customers like friends and family - and we do the same for our team. We currently have an opening for a Full-Time Universal Banker to join our team in West Bend, WI. Interested candidates must be available to work as scheduled Monday through Friday and every other Saturday. As a Universal Banker, you'll have the opportunity to make a meaningful impact in the lives of our customers every day. This role is centered around relationship-building, customer service, and helping customers find financial solutions that support their goals.

Requirements

High school diploma required
Cash handling experience strongly preferred
Strong organizational and multitasking skills
Attention to detail and accuracy
Proficient computer skills including Microsoft Word, email, internet navigation, and basic keyboarding
Excellent communication, interpersonal, and problem-solving skills
Ability to maintain confidentiality and discretion with sensitive information
Dependable with strong attendance and scheduling flexibility
Ability to work scheduled hours between: Monday - Friday: 8:00 a.m. - 5:15 p.m.
Ability to work Two Saturdays per month: 8:15 a.m. - 12:15 p.m.
When scheduled on Saturday, we work to provide a weekday off, Tues/Wed/Thurs.

Responsibilities

Welcoming customers with warmth, professionalism, and a genuine smile
Accurately processing banking transactions
Building and deepening customer relationships by identifying needs and offering personalized financial solutions
Promoting bank products and services through meaningful conversations (no quotas!)
Opening, servicing, and maintaining customer accounts
Educating customers on digital banking tools that make banking safer, easier, and more convenient
Connecting customers with internal business partners, including lenders, business bankers, and investment services
Delivering service experiences that exceed expectations every customer, every time