UNIVERSAL BANKER

Harford Bank•Bel Air, MD

7d•Onsite

About The Position

At Harford Bank, we are customer-focused, which means we go above and beyond to ensure our clients needs are met and the expereince along the way is exceptional. We take pride in our ethical practices, always doing what's right, even when it's not the easiest option. Our commitment to these values is evident in everything we do; from the way we communicate with each other to the way we conduct business. Join us at Harford Bank, where our culture is the foundation of our success. One position open for a Universal Banker (UB) in Harford County due to an internal promotion! Summary: The Universal Banker (UB) provides a range of financial services and support, including customer service, sales and teller processing. This role involves assisting retail and business customers in multiple capacities. The UB is responsible for providing an exceptional customer experience by handling every client need from teller transactions to sales and service. Utilizing an advice-driven conversational approach, the UB will provide solutions based on client needs. Time spent in various aspects of this role will vary depending upon branch traffic and needs of the branch. At Harford Bank, we pride ourselves on following "The Harford Bank Way" a set of core values that shape our approach to banking and our commitment to our customers, the community, and ethical practices. These values define who we are and how we conduct business. You will lead by example and drive our culture to be infused in every activity with every team member.

Requirements

High school diploma or equivalent.
Minimum of 1 year of retail banking experience required.
Minimum 1 year in face-to-face customer service experience.
Successful completion of assigned Universal Banker Certificate modules.
Strong customer service and communication skills.
Knowledge of banking products and services.
Ability to develop and expand customer relationships.
High level of accuracy and attention to detail.
Can maintain a high level of confidentiality.
Must be able to understand and follow regulations while delivering a superior customer experience.
Detail-oriented with strong organizational skills and ability to multitask.
Proficiency in banking software and transaction processing systems.
Knowledge of banking regulations and compliance requirements.
Obtain notary within 6 months of entering position.
Successful completion of a criminal background and credit check are required.

Nice To Haves

2+ years of retail banking experience is strongly preferred.
In lieu of banking experience, a minimum of 2-3 years experience in a relational selling environment will be considered.

Responsibilities

Responsible for embracing and supporting Harford Bank’s Core Values and Vision.
May lead branch operations in absence of the Assistant Manager or Branch Manager, including but not limited to, opening, and closing of the branch.
Provides guidance on account features, benefits, and how to maximize the customer’s financial well-being.
Opens customer accounts and provides account maintenance
Accepts and submits consumer loan applications and support the loan closing process as needed.
Assists customers with digital banking services, such as mobile banking and online banking.
Performs banking transactions, such as deposits, cash handling, unique loan payments and other higher value financial needs
Collaborates with other team members and departments to resolve customer escalations, ensuring a positive customer experience.