Universal Banker
About The Position
This role focuses on building and managing client relationships by understanding their financial needs and offering suitable products and services. The Universal Banker will also handle routine financial transactions, promote digital banking solutions, and collaborate with internal partners to address specialized client requirements. Maintaining a strong sales pipeline, adhering to risk and compliance standards, and participating in community outreach are key aspects of this position. The role also requires vigilance regarding safety and security within the financial center.
Requirements
- High school diploma or GED required
- 1+ year of sales, client service, or retail experience required
- Demonstrated ability to build and expand client relationships
- Proficiency navigating multiple banking systems and digital tools
- NMLS registration under the SAFE Act of 2008 required; employment contingent upon successful registration and background check.
Nice To Haves
- Bachelor’s degree preferred
- prior banking experience preferred
- Will also consider a Bachelor’s degree plus cash handling and customer service experience in retail/financial services
Responsibilities
- Build, manage, and retain client relationships by conducting proactive outreach, needs assessments, and consultative sales conversations.
- Serve as a trusted advisor to clients, matching financial products and services to meet their goals.
- Proactively educate clients on self-service and digital banking solutions (mobile, online, ATMs, and emerging technologies) to ensure 24/7 account access.
- Process routine financial center transactions accurately and efficiently, including deposits, withdrawals, and loan payments.
- Manage lobby activity by greeting and directing clients, monitoring risk, and ensuring a positive client experience.
- Identify and refer clients to internal partners (mortgage, business banking, investments) for specialized financial needs.
- Develop and maintain a strong sales pipeline to achieve assigned goals and contribute to branch growth.
- Uphold all risk management, compliance, and security standards, maintaining operational and financial soundness.
- Participate in community outreach and business development activities to expand the client base.
- Maintain awareness of surroundings, client behavior, and potential risk indicators to ensure a safe environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
