Universal Banker-DeSoto

Midwest Bank Centre•De Soto, MO

10d•Onsite

About The Position

The Universal Banker engages with customers to establish rapport and encourage further engagement, while also assisting the team in achieving branch goals. This role requires providing excellent customer service, remaining flexible to accommodate branch staffing needs, and working independently to manage time effectively. The Universal Banker must follow policies and procedures, maintain accuracy, follow through on daily, weekly, and monthly tasks, and contribute to branch meetings and culture.

Requirements

High School Diploma (or equivalent) is required
Exceptional interpersonal and communication skills, with the ability to build rapport and engage clients effectively.
Technologically savvy with the ability to quickly learn and adapt to new systems and software.
Problem-solving mindset and the ability to think critically under pressure.
Excellent attention to detail and organizational skills.
Ability to work independently, as well as collaborate effectively within a team environment.
Flexibility to work some weekends and evenings, as per business needs.
Willing and able to travel to other locations/branches.
Willing and able to work required overtime.

Nice To Haves

Associates or Bachelor's degree preferred
A minimum of two years bank customer contact or retail sales experience preferred.

Responsibilities

Understand each customer’s financial goals and provide consultative advice to help them achieve their goals; go beyond basic transactional interactions to derive complete solutions tailored to each customer’s unique situation.
Assist with account opening and account maintenance including completion of consumer loan applications and closings.
Support and promote digital banking with knowledge of all online and app-based banking solutions, online/mobile banking setup, login, and password resets while offering advice in using various digital solutions like bill pay, mobile deposit, alerts, online transfers, payments, etc.
Assist customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies and answering questions.
Maintain and balance cash drawers and reconcile discrepancies.
Responsible for assisting with account maintenance including completion of credit card applications.
Be proactive, using contact management methodology to build relationships over time, identifying opportunities for expanding customer relationships, making next-best product recommendations, and solving issues or problems before they arise.
Connect customers to experienced banking partners when appropriate to ensure that customers can accomplish all their financial needs within Midwest BankCentre.
Meet quarterly banker minimum standards, participate in sales, service and product training meetings and MBC@Work presentations.
Gain knowledge of and adhere to BSA, USA Patriot Act, AML, and Notary Public through specific on-going training.
Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies, and procedures and apply them to daily tasks.