Universal Banker

First Federal Lakewood•Parma, OH

7d•Onsite

About The Position

The Universal Banker is the core role within the First Federal Lakewood retail branches. There are 3 levels within the Universal Banker job family with progressive responsibilities. All Universal Bankers provides exceptional front line customer service and sales within the branch.

Requirements

0-2 Years of banking experience is required.
Experience handling cash is required.
High School Diploma or equivalent is required.
Proficiency in MS Office [Outlook, Excel, Word] or similar software is required.
Driver's license is required (for float positions)
2-4 Years of banking experience is required. Experience must include cash handling and customer service.
Strong understanding of banking laws and regulations is required.
High School Diploma or equivalent is required.
Proficiency in MS Office [Outlook, Excel, Word] or similar software is required.
Driver's license is required (for float positions)
3-5 Years of banking experience is required. Experience must include cash handling and customer service.
Experience as a supervisor, mentor or team leader is required.
Strong understanding of banking laws and regulations is required.
Notary Public is required.
NMLS number is required.
High School Diploma or equivalent is required.
Proficiency in MS Office [Outlook, Excel, Word] or similar software is required.
Driver's license is required.

Nice To Haves

Experience in customer service is preferred.
Cleartouch, Nautilus, various government and investor software/web portals is preferred.
CRM is preferred.
0-2 years of experience as a supervisor, mentor or team leader is preferred.
Notary Public is preferred.
Cleartouch, Nautilus, various government and investor software/web portals is preferred.
CRM is preferred.
Cleartouch, Nautilus, various government and investor software/web portals is preferred.
CRM is preferred.

Responsibilities

Operates Teller window; maintains acceptable outages based on the Branch Operation Guidelines; maintains appropriate cash limits; follows policies and procedures to ensure compliance for branch audits.
Opens and closes basic accounts and services with accuracy and in accordance to bank policies and applicable regulations.
Cross-sells bank's products and services and makes referrals for investment, mortgage and business banking products.
Understands and strives to meet individual, team and branch performance metrics and sales goals.
Participates in team meetings, completes all assigned training and learns/keeps up to date with all assigned systems, software and procedures including Digital Banking system and online service procedures.
Performs basic opening and closing duties independently (including arming and disarming the branch).
Assists with back-office duties including completing basic reporting, balancing ATMs and processing night/mail deposits.
Follows all safety and security protocols and escalates issues appropriately.
May float to other bank branches as needed.
Keeps up to date and complies with all bank policies/procedures as well as applicable banking laws and regulations, including, but not limited to the Bank Secrecy Act, USA Patriot Act, and related anti-money laundering statutes, and federal consumer protection legislation and regulations.
Provides excellent customer service by processing customer transactions and handling account maintenance; answers customer inquiries both in person and on the telephone including Customer Relationship Center Support; follows-up with customers as necessary.
Monitors activities and acts as a resource for assigned staff; approves transactions; ensures procedures are being followed; monitors over/short reports.
Maintains vault by ordering cash, distributing cash to assigned staff, and reconciling the vault; ensures adequate cash is available for customer transactions.
Handles check verification and wire transfers as needed.
Keeps up to date with related system and maintains wire transfer certification.
Facilitates teamwork and shared responsibility for success.
Participates in and may lead team meetings, completes all assigned training and leads staff training as necessary.
Learns/keeps up to date with all assigned systems, software and procedures including Digital Banking system, online service procedures, wire transfer certification and Webcapture system.
Able to perform all branch opening and closing duties.
Prepares, updates and monitors assigned reports in a timely manner and with accuracy.
Supervises assigned employees, provides direction, coaches, trains and develops, and manages performance to company goals and expectations.
Assists the Branch Manager in managing the specified bank branch; completes bank schedules; ensures reports are completed; ensures policies and procedures are being followed; delegates branch staff duties; maintains acceptable level of non-sufficient fund fee waivers as determined by management; approves and performs customer transactions; opens and closes the branch; oversees maintenance and security of facility; resolves customer complaints.
Serves as subject matter expert and is able to perform all branch operational duties as needed including wire transfers, Notary duties, check verifications, teller line activities, all account opening and closing, vault maintenance, cross-sales and referrals.
Performs advanced banking duties including handling escalated customer complaints, responding to lending product/rate inquiries, taking consumer loan applications and completing required disclosures, and handling loan closure processing and communications.
Handles assigned branch administration and oversight duties including report generation, monitoring and interpretation; completion of branch audits; and vendor management (including selection, relationship management, performance metrics and accountability).
Acts and branch and company representative by attending meetings (inside and outside of the organization), participating in community events and engaging in industry associations.
Other Duties as assigned.