Universal Banker

American Bank & Trust•Wessington Springs, SD

10h•Onsite

About The Position

The Universal Banker interacts with customers in a courteous, professional, and friendly manner to identify their needs. They provide the products needed for the customer or cross-sells to the appropriate areas of the bank to identify solutions for those needs. This role is proficient in all teller duties and provides customer service in the teller line. The Universal Banker is responsible for IRA distributions and sales, and must stay abreast of changes by attending IRA sessions. They process debit card requests, including activation, closing, deletion, and hot carding, and research customer issues. Additionally, they connect customers to Internet Banking and other Retail Technological Products, and assist with related banking issues. The role also involves maintaining risk-related files for dormant, negative, and write-off accounts, as well as for Money Service Business, Cash Management, Merchant Source Capture, and Consumer Source Capture customers. Secondary responsibilities include developing relationships with other bank employees to enhance teamwork, representing the Bank at various civic and community events, participating in Retail meetings, adhering to compliance procedures, and participating in required training. Other duties may be assigned.

Requirements

High School Diploma or the equivalent required.
Strong communication skill
Customer service focused
Maintain confidentiality of customer information
Resourceful, well organized and ability to multitask
Effective problem-solving and decision-making skills
Strong attention to detail
Strong ethical focus
Ability to lift and move up to 20 pounds of office supplies and equipment.
Some bending, turning, and twisting required.

Nice To Haves

Customer service and/or retail cashier experience preferred.
Prior banking experience helpful.

Responsibilities

Interact with customers to identify their needs.
Provide products or cross-sell to appropriate bank areas to meet customer needs.
Perform teller duties and provide customer service on the teller line.
Handle IRA distributions and sales.
Process debit card requests (activate, close, delete, hot card).
Research customer issues related to debit cards and banking.
Connect customers to Internet Banking and other Retail Technological Products.
Assist customers with related banking issues.
Maintain risk-related files (dormant, negative, write-off accounts, Money Service Business, Cash Management, Merchant Source Capture, Consumer Source Capture).
Develop relationships with other bank employees.
Represent the Bank at civic and community events.
Participate in Retail meetings.
Adhere to compliance procedures.
Participate in required training.