Universal Banker

Pathfinder Bank•Fulton, NY

6d•$18 - $22•Onsite

About The Position

Pathfinder Bank is seeking a Universal Banker to build and strengthen customer relationships within a community banking and financial services environment. This role supports relationship development, deposit account servicing, consumer lending, and daily branch operations, identifying customer needs and connecting them with appropriate banking products and services while delivering a high level of customer service. Join a team that values your expertise and your community. At Pathfinder Bank, you are more than an employee. You are a valued member of a team that takes pride in helping local businesses and communities grow. When you join us, you become part of a people-first culture built on respect, development, and service.

Requirements

2 to 5 years of banking, financial services, or comparable customer relationship experience
Demonstrated ability to identify customer needs and successfully transition service interactions into sales or referral opportunities
Experience with deposit account servicing and customer transaction processing
Ability to obtain and maintain NMLS registration
Ability to process consumer loan applications and develop the knowledge necessary to qualify for lending authority
Ability to open and close the branch in accordance with established procedures
Strong customer service, communication, and relationship-building skills
Strong attention to detail and accuracy
Ability to take ownership of errors and resolve issues promptly
Ability to manage multiple priorities in a fast-paced banking environment
Ability to learn and effectively use banking systems and technology
Ability to adhere to Bank policies, procedures, regulatory requirements, and internal controls

Nice To Haves

Previous Universal Banker, Personal Banker, Customer Service Specialist, or similar banking experience
Experience with consumer lending and home equity products
Demonstrated experience developing and managing customer relationships
Experience identifying sales and referral opportunities within a banking environment
Notary Public commission
NMLS registration
Knowledge of retail banking products, services, operations, and regulatory requirements

Responsibilities

Provide and maintain a high level of customer service during all customer interactions
Build and maintain customer relationships by identifying financial needs and recommending appropriate Bank products and services
Develop and manage relationships with existing and prospective customers to support customer retention and branch growth
Process consumer loan applications from application through closing, including home equity products, in accordance with Bank policy and applicable requirements
Promote Bank products and services and refer customers to appropriate personnel for additional financial needs
Process retail and commercial transactions, including deposits, withdrawals, loan payments, check cashing, and other transactions as needed
Maintain accuracy in cash handling, balancing, and transaction processing in accordance with established procedures
Support daily branch operations, including night drop, ATM balancing, safe deposit boxes, debit card setup, branch capture, and preparation of courier materials
Maintain accurate and current customer contact information and account records
Assist with administrative and operational responsibilities necessary to support efficient branch operations
Maintain current knowledge of Bank products, services, systems, procedures, and operational changes
Identify and manage operational and fraud risks and escalate concerns in accordance with Bank policies and procedures
Ensure compliance with Bank policies, procedures, internal controls, and applicable federal and state regulations
Maintain confidentiality and protect customer and Bank information