Universal Banker Cool Springs Galleria Saturday Required

Truist Bank•Brentwood, TN

10d•Onsite

About The Position

The Universal Banker position is a regular, full-time role that requires providing timely and efficient completion of client transactions while maintaining accurate records and proper handling of all monies. The role involves delivering superior quality service, identifying and understanding client financial needs, and supporting sales and service activities, including outbound calling and Integrated Relationship Management (IRM). The position also requires educating clients on digital self-service solutions and participating in leadership routines and training to enhance product knowledge. Adherence to internal controls, operational procedures, and risk management policies is essential. The Universal Banker serves as a secondary contact for new account openings and problem resolution, offering applicable products and services.

Requirements

High school diploma or equivalent education
Two years of teller or cash handling or client service experience
Six months of client relationship building or sales experience
Excellent interpersonal and communication skills, including a desire to interact with clients and prospects
Ability to master personal computer (PC) keyboard and software skills necessary for branch automation
Ability to multi-task under time constraints
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
Ability to travel to accommodate temporary staffing needs as required to include temporary assignment or locale changes
Ability to work weekends and/or extended hours with occasional travel and overnights may be included

Nice To Haves

One year of client relationship building or sales experience
Knowledge of advanced or complex branch transactions, risk management and loss prevention
Experience with sourcing and prospecting for new clients and client relationship building
General understanding of bank operations, policies and procedures

Responsibilities

Provide a distinctive client experience by engaging clients, facilitating courteous conversation, conducting complex and standardized transactions, and uncovering client needs.
Educate clients on digital, self-service solutions (ATMs, Online, Mobile banking) to enhance their service experience.
Support the team sales process through client outreach via outbound calls, checking for client offers, and identifying client needs or opportunities.
Understand the importance of Integrated Relationship Management (IRM) to seamlessly deliver expertise and solutions for client needs.
Participate fully in established Truist Retail Community Bank Leadership Routines.
Commit to advancing individual and product knowledge by attending sales, service, and product knowledge meetings, and applicable training.
Adhere to internal controls, operational procedures, and risk management policies, staying informed of policy changes.
Serve as a secondary contact for new account openings and problem resolution, offering applicable products and services.
Handle a proportionate volume of work based on branch demands.