Universal Banker

Citizens First Bank•Sparta, WI

6d•Hybrid

About The Position

Citizens First Bank is seeking a Universal Banker to work full-time at their Sparta branch. Citizens First Bank is a family-owned community bank established in 1969, dedicated to helping people and businesses grow in various locations. The bank actively supports local community organizations and non-profits, encouraging employee participation in community events and volunteer work. The Universal Banker role involves conducting personal and non-personal transactional activities, identifying cross-selling opportunities, and managing customer requests, with the flexibility to travel between locations as needed.

Requirements

High School Diploma or General Education Degree (GED).
No minimum experience required.
Banking, sales, and/or customer service experience preferred.
Strong oral/written communication skills.
Maintain confidentiality of customer information.
Problem-solving and decision-making skills.

Responsibilities

Accurately process customers' deposits, withdrawals, loan payments, loan advances, cashier's checks, money orders and other routine requests.
Recognize suspicious behavior and make decisions on when to consult higher management on transactions.
Routinely provide customers with necessary information and troubleshoot customer issues.
Be familiar with customers' resources to assist them.
Perform daily branch balancing functions (cash drawer, TCR, vault, coin machine).
Assist in the opening and closing duties and operations of a branch.
Uncover customer needs and recognize customer cues for appropriate products and services.
Provide an introduction to a Personal Banker for product enrollment/assistance.
Comply and contribute to branch goals for company growth.
Support the sales culture of the Bank by seeking opportunities to promote Bank products and services.
Maintain compliance with all bank regulations applicable to job duties.
Follow all bank policies, procedures, and compliance regulations.
Complete all annual and required job-specific training prior to assigned deadline.
Put customers' needs first through consciously taking ownership through your choices, actions, and building relationships based on mutual success.
Provide support to co-workers with positivity and teamwork.
Maintain confidentiality of customer information.
Cross train other team members for back-up support as needed.
Perform other duties as assigned.