Universal Banker

Foresight Bank•Rockford, IL

6h•Onsite

About The Position

The Universal Banker role splits their time between the teller line, opening new accounts and other duties as assigned. Responsible for providing outstanding customer service when assisting customers to determine what products and services best meet the customer’s needs when opening new deposit accounts. Responsible for ensuring customer transactions are handled in a prompt, professional manner, following company policies and procedures. Provide additional operational support for compliance and other reporting activities as needed.

Requirements

HS Diploma or General Education Degree (GED) required.
Minimum of 1 year retail banking or customer service experience required.
Knowledge of Word Processing software, Spreadsheet software, Internet software.

Nice To Haves

Knowledge of Jack Henry, Deposit Pro, or Laser Pro Software a plus.

Responsibilities

Provide the internal and external customer with superior customer experience including friendly demeanor, can-do attitude, and willingness to always help whether on the phone or in person.
Follow-up with customer in a timely manner
Provide accurate information
Establish a rapport with the customer
Performs a variety of bank transactions including checking, savings, and loan transactions to maintain the efficient operation of the bank.
Verifies checks and other items for proper endorsement and negotiability; verifies signatures and account balances; reconciles checks and cash for deposits; records and processes night deposits, bank by mail transactions, and change orders.
Balances and maintains a cash drawer by reconciling transactions and verifying beginning and ending cash totals; ensures actual cash count matches teller system balance; researches any balancing errors; monitors cash level of drawer and branch within established limits.
Assist in the daily balancing of vault and coin machine as needed
Satisfy all consumer customer service requests including but not limited to wires, notary services, disputes, signature card changes, and online banking (mobile banking), check orders, issuing debit cards, etc.
Provide back up to the personal banker for deposit Accounts New & Existing
Assess the needs of the customer by asking the appropriate questions and building customer rapport.
Promote and cross sale bank products and services that fit the customers needs with a solutions-based approach.
Open all types of new accounts to include but not limited to all consumer and small business
Follow-up with clients on a regular basis to ensure proper onboarding and relationship building
Prepare and compile new customer documentation to ensure accuracy and adherence to policy and procedure
Follow all compliance guidelines by properly informing clients of the
Coordinate with Deposit Shared Services, eBanking, Quality Assurance and BASE in resolving customer needs.
Perform account maintenance and close accounts upon customer requests
Meet and exceed established sales and referral goals by explaining & promoting bank & partner products and services.
Perform general office duties such as opening and closing the branch, answering main branch line, adhering to branch standards, scanning, etc.
Assistant in training needs of team members
Assist other staff members with projects as needed.
Understands the confidential nature of the banking industry and adheres to company policies and procedures for protecting customer’s private information.
Maintain compliance with and adhere to all state and federal regulations and bank policies and procedures, including, but not limited to Bank Secrecy Act, FACT ACT, Community Reinvestment Act, and EEO/AA/Fair Employment Practices.