Universal Banker

NORTHWESTERN BANK•Altoona, WI

73d•Onsite

About The Position

Northwestern Bank is seeking a full-time Universal Banker for their River Prairie Branch. This position is responsible for handling customer financial transactions accurately and efficiently, assisting with account openings and closings, providing support for online banking inquiries, and managing various account types like IRAs, HSAs, and CDs. The role involves serving customers' transaction processing needs, identifying their needs, and offering appropriate account services in a friendly, helpful, professional, and accurate manner, while also maintaining and balancing a cash drawer. The bank emphasizes a strong community focus, a family-friendly work environment, and a positive work-life balance.

Requirements

High school diploma or equivalent certification.
Friendly, courteous, and professional customer service attitude.
Basic mathematical skills.
Technical ability to input and retrieve computerized information.
Excellent verbal communication skills for interacting professionally with customers and employees.
Ability to maintain the integrity of highly confidential information.
Ability to deal effectively with time pressures and stress.
Ability to lift approximately 50 lbs.
Ability to stand for prolonged periods.
May need to bend, stoop, and lift to move office materials, retrieve files, and do light janitorial duties.
Previous banking experience.
Desire to provide a high-quality customer experience.
Detail-oriented.
Ability to make sound decisions in a fast-paced environment.
Positive and professional attitude.
Exemplify Core Values: deliver an exceptional experience, shine through service, create positive impact, lead with integrity, and foster genuine relationships.

Nice To Haves

Love working with people.

Responsibilities

Serves customers by completing a variety of transactions including deposits, withdrawals, money transfers, check cashing, and processing payments.
Processes the purchase of money orders, gift cards, cashier's checks, and cash advances.
Balances cash drawer according to accepted procedures, including counting cash, running coin counters, and preparing cash for circulation.
Opens new accounts for customers, explaining various account types, services, and policies, and processing related paperwork.
Assists customers with managing their accounts, balancing checkbooks, resolving complaints, updating customer information, and processing stop payments or automatic deductions.
Assists customers with setting up and using electronic banking products such as online banking, mobile banking, bill pay, and remote deposit capture.
Collects Customer Identification Program (CIP) information, runs Chex system, and verifies against OFAC.
Prepares reports and correspondence as needed, documents files clearly and accurately, and inputs wire transfers.
Processes and/or verifies outgoing/incoming domestic and international wires.
May be responsible for balancing vault cash, coin machines, money order machines, and ATM machines.
Performs opening and closing duties according to established schedules and procedures.
Strictly follows all security and internal control procedures, reporting any suspicious activity immediately.
May assist customers with safe deposit box requests, including opening/closing accounts and processing payments.
Performs general office duties such as answering phones, handling mail, making copies, and requesting maintenance.
May perform light janitorial duties.
May serve as a Notary Public and notarize official documents.