Universal Banker (South Boston)

Atlantic Union Bank Careers•South Boston, VA

11h•Onsite

About The Position

The Universal Banker position is an all-encompassing role that requires the teammate to deliver best-in-class customer experience, sales/service solutions, and handle teller transactions. The Universal Banker creates a positive customer relationship by effectively communicating a clear understanding of the benefits of Atlantic Union Bank’s products and services.

Requirements

Possess or be able to obtain an NMLS registration.
High school diploma or equivalent required.
Minimum of 1 year experience in banking or financial services preferred.
Minimum of 1 year developing customer relationships, achieving sales/production goals, and building referral sources preferred.
Previous cash handling experience preferred.
Teller experience strongly preferred.
Customer service experience required.
Lending experience preferred.
Excellent customer service skills.
Excellent oral and written communication skills.
Ability to exercise sound business judgment.
Proficient computer skills.
Ability to handle multiple tasks with attention to details.
Flexible, able to adapt to change.
Able to stand for extended periods of time and lift objects up to 30 pounds.

Nice To Haves

Associate’s degree preferred.
Shifts may vary for each position offering, depending on business need.

Responsibilities

Create customer loyalty through needs-based conversations in order to deliver a differentiated customer experience.
Develop and maintain knowledge of bank products, services, including other lines of business.
Proficiency in digital channel technology and ability to educate customers (e.g., Zoom, Appointment Scheduler Tool, Docu Sign, GRO, Online Banking, Mobile Banking, ATM Banking).
Drive proactive sales conversations through internal and external interactions including outbound calling, service to sales, teller interactions and appointment setting.
Acquire new customers through prospecting efforts while maintaining and deepening existing customer relationships.
Strong individual sales/referral skills to identify and close sales opportunities to contribute to personal and branch sales goals.
Promote the branch’s overall growth through the development and retention of new and existing customers.
Partner with other lines of business in order to identify/refer customer needs (e.g., Mortgage, Investments, Business Banking, Commercial Banking, Merchant Services, Treasury Management).
Uncover and provide solutions for lending needs.
Serve as a contact for customer problem resolution regarding deposit, credit, and other products and services.
Review individual performance via scorecard and other resources and make necessary adjustments to meet sales performance goals.
Perform teller functions and cash transactions.
Balance cash each day.
Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares’ BSA/AML Policy and Procedures.
Manage risk through adherence to all policies and procedures, demonstrating sound judgement within established limits.
Perform complex branch operational duties as assigned.
Ensure that all required training is successfully completed.
Other duties as assigned.