Universal Banker (Saturday Required) - Camp Springs

Truist Bank•Camp Springs, MD

18h

About The Position

The Universal Banker provides timely and efficient completion of client transactions while maintaining accurate records and properly handling assigned funds. The role delivers high-quality client service by identifying and understanding clients’ financial needs. It is cross-trained to support sales and service activities, with a particular focus on outbound calling and Integrated Relationship Management (IRM). The position supports a distinctive client experience through courteous engagement and transaction processing, educates clients about digital and self-service banking options, and contributes to sales outreach by identifying client needs and fulfilling them or referring clients to appropriate team members or specialists. It also supports new account openings and problem resolution, participates in branch leadership routines and training, and follows operational controls and risk management policies. The position is regular, requires English fluency, and is scheduled for first shift. Saturday work is required. The annual base salary is $45,760–$54,500, with additional incentive pay available. Eligible regular teammates working 20 or more hours per week may receive benefits, subject to applicable eligibility rules.

Requirements

High school diploma or equivalent education.
Two years of teller, cash handling, or client service experience.
Six months of client relationship-building or sales experience.
Excellent interpersonal and communication skills, including a desire to interact with clients and prospects.
Ability to master PC keyboard and software skills needed for branch automation.
Ability to multitask under time constraints.
Demonstrated proficiency in basic computer applications, such as Microsoft Office products.
Ability to travel as needed to accommodate temporary staffing needs, including temporary assignment or locale changes.
Ability to work weekends and/or extended hours; occasional travel and overnight stays may be included.
English language fluency is required.

Nice To Haves

One year of client relationship-building or sales experience.
Knowledge of advanced or complex branch transactions, risk management, and loss prevention.
Experience sourcing and prospecting for new clients and building client relationships.
General understanding of bank operations, policies, and procedures.

Responsibilities

Provide a distinctive client experience through courteous conversation, engagement, and completion of complex and standardized transactions; perform more complex transactions with assistance as needed.
Educate clients about ATMs, online banking, and mobile banking to help make banking easier and improve their service experience.
Support the team sales process through client outreach and outbound calls, checking for client offers, identifying client needs or opportunities, fulfilling needs, or referring clients to appropriate team members or specialists.
Apply Integrated Relationship Management (IRM) to help deliver Truist expertise and solutions for clients’ needs.
Participate in established Truist Retail Community Bank Leadership Routines.
Advance individual and product knowledge by attending sales, service, and product knowledge meetings, training classes, and web-based learning.
Follow internal controls, operational procedures, and risk management policies, and stay informed about policy and procedure changes.
Serve as a secondary contact for new account openings and problem resolution, offering applicable products and services to clients and prospects.
Handle a proportionate volume of work based on branch demands.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401(k) plan
At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
10 sick days, prorated
Paid holidays
Depending on position and division, possible defined benefit pension plan, restricted stock units, and/or deferred compensation plan