Universal Banker (Ward Branch)

Bank of Hawaii•Honolulu, HI

6d•Onsite

About The Position

Under the supervision of the Manager, this role creates and delivers exceptional customer experiences by engaging clients with outstanding customer service. The Universal Banker ensures clients understand how digital and mobile alternatives can complete their banking transactions quickly and efficiently. This position introduces and sells financial services to meet clients' short and long-term needs, identified through profiling and knowledge of products and services. The Universal Banker processes all types of financial transactions for clients, balances their own cash, and assists with vault, ATM cash recycler, and armored car duties.

Requirements

High School Diploma or G.E.D, or equivalent related work experience.
2+ years of experience in consumer sales, marketing and/or customer service.
Demonstrated success in a retail environment with cash handling experience or 1+ years of teller experience.
Demonstrates ability and desire to enhance knowledge and advance skills in more complex personal financial services such as investments, insurance, and mortgage, etc.
Working knowledge and skills proficiency in Customer Experience, Laws & Regulations, Technology Literacy, Communication, Accuracy & Efficiency, and Relationship Building.
Demonstrated knowledge and skill proficiency in Product/Service Knowledge, Agility, Risk Management, Problem Solving, Consultative Solutions, and Results Driven.
Must be able to work evenings, weekends, and holidays as assigned.
Must be required to stand for extensive periods of time.
Must be able to provide own transportation and ability to commute and arrive at intended destination in a timely manner and/or as required.
Must be able to push/lift 30 lbs.
Relief staff must be able to work at different locations.

Responsibilities

Manages overall branch client experience.
Proactively engages existing and prospective clients to understand and interact with 21st-century banking advancements by demonstrating transactions using technology, creating interest, and handling objections.
Actively manages the branch lobby by greeting and thanking customers, checking in clients with appointments, and assisting walk-in customers to ensure they are guided to the proper banker for assistance.
Provides exceptional customer service, manages the flow of activity throughout the branch, assesses and fulfills client needs, handles and resolves customer complaints and concerns, and escalates unfulfilled client concerns to the appropriate branch or department.
Maintains and sells financial services to clientele by addressing both long-term and short-term goals through profiling.
Identifies customer needs, maintains extensive knowledge of products and services, cross-sells, opens new accounts, calls on prospects, and performs teleconsulting.
Actively sells financial products and services, including referrals as appropriate.
Interviews, processes applications, and closes for all consumer credit products.
Provides a high level of quality service to customers.
Processes a wide range of financial transactions including cashing checks, accepting deposits, paying withdrawals, accepting payments, issuing cashier’s checks, and selling traveler’s checks.
Balances individual cash.
Opens and closes the vault.
Performs duties as needed for Automated Teller Machine (ATM), Vault, Cash recycler, and armored car transactions.
Trains new employees on operational procedures.
Identifies and secures new high and/or potentially high-value consumer clients.
Is responsible for managing calling efforts, referrals, sales tracking, and prospecting to achieve personal sales goals and contribute to overall team goals.
Trains new employees on sales procedures.
Maintains close contact with customers and prospects, makes appreciation calls, and is actively involved in the promotion and marketing of the Bank and its products and services.
Is responsible for keeping informed of current bank policies, procedures, federal laws, and regulations, as well as maintaining strong knowledge of all new products, programs, and sales promotions.
Performs other duties as assigned.
Ensures (or assists with ensuring) compliance with applicable laws, regulations, regulatory requirements, and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act, and USA PATRIOT Act.