Universal Banker - Greensboro & Alamance Cty Area- Lake Jeanette Saturday Required

Truist•Greensboro, NC

About The Position

The Universal Banker provides timely and efficient completion of client transactions while maintaining accurate records and properly handling assigned funds. The role delivers quality client service by identifying and understanding financial needs, and is cross-trained to support sales and service activities, particularly outbound calling and Integrated Relationship Management (IRM) activities. The position is based in the Greensboro and Alamance County area, with a Saturday requirement at Lake Jeanette. It is a regular position requiring English fluency and first-shift availability. The Universal Banker provides a distinctive client experience through courteous engagement and a range of transactions, educates clients about digital and self-service banking options, and participates in outreach and referral activities. The role also supports branch routines, ongoing product and service learning, compliance with operational controls and risk policies, and secondary support for new account openings and problem resolution.

Requirements

High school diploma or equivalent education.
Two years of teller, cash handling, or client service experience.
Six months of client relationship-building or sales experience.
Excellent interpersonal and communication skills, including willingness to interact with clients and prospects.
Ability to master the PC keyboard and software skills needed for branch automation.
Ability to multitask under time constraints.
Proficiency in basic computer applications, such as Microsoft Office software products.
Ability to travel as required to accommodate temporary staffing needs, including temporary assignment or locale changes.
Ability to work weekends and/or extended hours; occasional travel and overnight stays may be included.
English fluency is required.

Nice To Haves

One year of client relationship-building or sales experience.
Knowledge of advanced or complex branch transactions, risk management, and loss prevention.
Experience sourcing and prospecting for new clients and building client relationships.
General understanding of bank operations, policies, and procedures.

Responsibilities

Provide a distinctive client experience through courteous engagement and completion of standardized and complex transactions, seeking assistance when needed.
Educate clients about digital and self-service solutions, including ATMs, online banking, and mobile banking.
Participate in client outreach through outbound calls, check for client offers, identify client needs and opportunities, fulfill needs when appropriate, and refer clients to branch team members or specialists as needed.
Apply Integrated Relationship Management (IRM) practices to connect clients with Truist expertise and solutions.
Participate in established Truist Retail Community Bank Leadership Routines.
Advance individual and product knowledge by attending sales, service, and product knowledge meetings and completing applicable training and web-based learning.
Follow internal controls, operational procedures, and risk management policies, and stay informed about policy and procedure changes.
Serve as a secondary contact for new account openings and problem resolution, offer applicable products and services, and handle a workload proportionate to branch demands.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Accidental death and dismemberment coverage
Tax-preferred savings accounts
401(k) plan
At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
10 sick days, prorated
Paid holidays
Depending on position and division, eligibility may include a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan