Universal Banker in Emory

Austin Bank•Emory, TX

3d•Onsite

About The Position

The Universal Banker role involves a combination of sales, customer service, and operational duties. The primary focus is on assisting customers with their banking and financial needs, promoting the bank's products and services, and ensuring a high level of customer satisfaction. This role requires a strong understanding of banking products, regulations, and excellent interpersonal skills.

Requirements

Has a clear understanding of banking regulations pertaining to deposit and loan products.

Responsibilities

Explains products/services available and assists in the selection of the most appropriate product/services for the customer.
Calls on potential or existing customers to develop new business or retain existing business.
Interviews customer to adequately perform assessment of their financial needs.
Corresponds with or interviews applicant or creditors to resolve questions regarding application information.
Cross-sells the Banks’ products/services.
Exhibits superior customer service as an Austin Bank team member.
Demonstrates high-quality relationship-building techniques to ensure the customer receives the best possible solution to their banking and financial needs.
Helps promote a loyal relationship between the customer and Austin bank.
Provides prompt, efficient, and friendly service to customers and potential customers.
Opens deposit accounts, processes teller transactions, takes loan applications, responds to customer inquiries, resolves issues, and recognizes and refers cross-sell opportunities as appropriate.
Performs all transactions according to specified guidance and prepares all required documentation.
Answers telephone calls, taking messages, forwarding calls, or providing assistance to customers as needed.
Approves loans within specified limits or refers to a specified lender for approval.
Cross-trains in other areas to provide assistance.
Provides back-up as needed to ensure quality customer service.
Participates in developing a teamwork atmosphere with co-workers by attending meetings, participating in discussions, treating co-workers with respect and courtesy, and contributing to departmental goals.
Ensures all documentation on new loan and/or deposit accounts is complete and accurate according to policy.
Maintains an organized and adequately supplied work area.
Maintains compliance with Bank policies, procedures, goals, and objectives.
Adheres to procedures for customer confidentiality.
Enhances professional growth and development through participation in education programs, current literature, and in-service meetings, etc.