NB1612 - Universal Banker Trainee

Northfield Bank•Pennington, NJ

20h•Onsite

About The Position

Provide exceptional customer service in the Teller and Customer Service areas, including prompt and accurate transaction processing, with focus on establishing new customer relationships and retaining and growing existing customer relationships. Also provide assistance in opening new accounts, assisting with problems related to existing accounts and making product–related recommendations through cross-selling and referring bank products and services.

Requirements

High School Diploma or equivalent required
Basic math skills required
Good Computer Skills required
Must be able to stand for prolonged periods of time
Ability to lift and transfer coin bag (approximately 30 lbs.)

Nice To Haves

1+ years banking experience preferred
Experience operating an Adding Machine preferred
Previous Teller Experience preferred
Prior customer service skills preferred
Prior cash handling skills preferred
Selling to customers’ needs preferred
Excellent communications and problem-solving skills

Responsibilities

Perform transactions in both Teller and Customer Service areas while delivering superior customer satisfaction
Utilize sales techniques to consistently cross-sell bank products and services based on customer financial needs in accordance with Bank policies and procedures; through in-person interactions and by making outbound phone calls.
Partner with the branch team and specialists (e.g., financial advisors) to ensure our customers get access to experts who can help them with specialized financial needs
Build long-term relationships with customers to help manage, maintain and grow the client Book of Business for the branch
Accept and accurately process all financial service transactions within bank policies, procedures and regulations
Open all account products, including checking, savings, CDs and IRAs promptly and accurately. Update account information as needed.
Perform transactional services that are efficient and error-free, including but not limited to stop payments, deposits, withdrawals, wire transfers, debit card usage/limits, funds availability, check verifications/holds and other related transactions
When completing Teller functions, maintain responsibility for cash drawer and follow proper balancing/reconciling procedures
Build trust and respect with customers by researching and resolving customer inquiries and problems to provide a positive customer experience. Partner and collaborate with other bank departments when necessary.
Contribute to branch goals by accomplishing assigned sales targets
Assist branch Supervisory staff with preparation of daily branch summary and ATM proof. Investigates, resolves and reports out of balance transactions. Assists with vault and shipment control activities as needed.
Maintain a working knowledge of all bank products and services
Demonstrate professionalism at all times by maintaining a positive and respectful demeanor even during challenging situations
Maintain a satisfactory level of attendance, which includes keeping unscheduled absences to a minimum, arriving to work on time on scheduled work days, and remaining on duty during the entire scheduled work period
Maintain compliance with all bank policies and procedures pertaining to Branch Security, Auditing and Operations
Participate in bank-sponsored events to support community involvement and increase Northfield's presence in the area
Compliance with all relevant Bank policies and procedures