Universal Banker Senior

City National Bank of Florida•Pinecrest, FL

12d•Onsite

About The Position

The Universal Banker role consists of assisting clients by providing exceptional customer service, accurately and efficiently performing all paying, receiving, and collection functions. This role involves processing transactions, adhering to strict security measures, and maintaining strong balancing procedures. The Universal Banker will be cross-trained in all servicing functions of the platform to support bankers and continue to assist clients as needed, such as opening accounts, wire transfer input, change of address, and client research. This position ensures accuracy, excellence in client service, and maintains appropriate measures relative to security and bank regulatory procedures. The Universal Banker takes an immediate active role in meeting the needs and expectations of clients by servicing, promoting, and identifying cross-selling opportunities. They may provide guidance and training to Universal Bankers or other Universal Banker Seniors assigned to other Bank locations. At the direction of the Banking Center Manager, they will help ensure the scheduling of Universal Bankers meets client needs, including breaks and lunch schedules. The Universal Banker takes a leading role when one or more Universal Bankers are in the banking center, acting as a mentor. They engage in conversation with clients by actively listening and asking questions, and introduce clients to other CNB team members, as appropriate, to proactively help meet their financial needs.

Requirements

5-7 years of prior banking experience which includes cash handling, sales, and client service.
Prior knowledge of the procedures and policies related to the function of a bank teller and a working knowledge of the on-line computer system or teller terminal is necessary.
Must have proven abilities in needs-based sales and high-level client servicing skills.
Ability to prepare or interpret detailed written materials and/or perform detailed mathematical functions accurately.
Able to accurately handle the most complex transactions efficiently.
Be security conscious, accurate and attentive to detail.
Should have an understanding of compliance with Federal & State laws governing teller areas.
A demonstrated ability to meet and exceed sales goals and maintain a high level of client service is also required.

Nice To Haves

Strong sales background is a plus.
May need to work extended hours that may include weekends.

Responsibilities

Proactively and pleasantly greets clients to establish a connection and develop rapport, providing outstanding, personalized client experience.
Client Services duties include helping in the lobby to ensure clients are being attended to at all times; when not servicing clients in the teller line, the Universal Banker is required to assist clients in the lobby and refers clients to appropriate bank personnel in order to meet their financial needs.
Executes a variety of transactions in accordance with applicable policies and procedures, and with a high level of accuracy and efficiency while maximizing the sales potential of every interaction.
Consistently meets and/or exceeds assigned individual and team referral/sales goals.
Identifies client’s profiles and their respective needs, asks need-revealing questions, identifies client CUES, makes appropriate benefit statements, handles objections, closes the referral to the appropriate business partner, ensures client retention and client service satisfaction.
Develops business name sales leads by “scrubbing” leads through Hoovers or any other list in order to provide leads/referrals to the sales staff. A scrubbed lead involves taking a business name from Hoovers or any other list and gathering additional information about the owners and company to provide to sales staff. Must meet Bank established minimum monthly lead goal.
Maintains the highest level of confidentiality with all information obtained.
Promotes the Bank’s products and services.
Adheres to cash handling, operational, security, and BSA/AML policies and procedures to avoid liability.
Learns, understands, and serves as back up to Business Transaction Leader to perform complex transactions, monitors security policies and procedures, maintains proper balancing procedures, and ensures timely completion and processing of all necessary paperwork.
Is responsible as part of the two-member team to open and/or close the branch.
Provides timely and efficient client service by continuously helping the rest of the banking center team.
Develops and maintains a prospect list of potential Non on us leads from the teller line transactions.
Handles checks, debit/credit tickets, and all other necessary transactions such as loan payments within established limits.
Ensures accuracy and adequacy of bank currency and coin supply and verifies cash shipments, including ordering and shipping currency & coins.
Cross-trained to perform balancing of ATMs, TCRs, as applicable, and night depository.
Cross-trained in all areas of client service including opening accounts, wire transfers, etc.
Ensures that all teller work is correctly & timely scanned through branch remote capture on a daily basis.
Responsible for sending files and documents for storage following bank guidelines.
Contacts clients to verify new payees when initiated in E-partner.
Answers and responds to internal/external client phone calls.
Responds to emails on behalf of sales staff to PBB Support when WTA’s are missing or incomplete schedule A’s.
May assist the rest of Business Center staff with other duties.
Assists with debit card activation, travel dates, limit increases, disputes, and the ordering of new cards.
Follows up with clients on missing/pending signature cards.
Provides access to safe deposit boxes after verifying the client’s identity and right to access, handles documents for surrender boxes.
Follows up on past due safe deposit box rent, when applicable.
Witnesses the drilling of safe deposit boxes due to lost keys or abandoned property, when applicable.
Prepares abandoned property for escheatment.
Ensures accuracy, excellence in client service, and maintains appropriate measures relative to security and bank regulatory procedure.
May perform more complex service and branch functions such as inputting outgoing wires.
Assists Universal Banker with complex transactions and client maintenance as needed.
Approves checks, debit/credit tickets, and all necessary transactions within established limits.
Able to handle vault duties and ATM reconciliations.
Performs balancing of TCRs, as applicable.
Ensures that banking center key & combo assignments are properly assigned and recorded.
Educates new and existing clients on all digital products.
Completes domestic/international wires according to the Board approved authorization limits and in accordance with banking policy and procedures.
May perform routine client service functions such as change of address, provide statements, check book orders, ATM/Debit card orders, PIN # changes, etc.
Increases Bank relationships through cross-selling, marketing materials, promotions, telemarketing, developing client relations, and providing prompt client service.
Assist with training Universal Banker.
Handle additional responsibilities including performing ATM/Vault balancing and/or assigning tasks, such as ATM/Vault balancing, or other teller related tasks to the Universal Banker.