Universal Banker - Relationship Specialist

First State Bank Nebraska•Norfolk, NY

2d•Onsite

About The Position

The Universal Banker – Relationship Specialist drives deposit growth and strengthens customer relationships through proactive outreach, community engagement, and needs-based financial solutions. The role focuses on expanding the bank’s customer base, deepening existing relationships, and supporting branch growth by matching customer needs with First State products and services. The specialist partners with lenders and other team members to develop new customer relationships and identify opportunities to expand banking relationships. The position also supports branch operations, opens and maintains deposit accounts in accordance with bank procedures and regulatory requirements, and represents First State through community events, marketing initiatives, and outreach. The employee is expected to uphold the bank’s service standards, confidentiality, ethical conduct, policies, and compliance requirements.

Requirements

Customer service experience is required.
A valid motor vehicle driver’s license is required.
Proficiency with Microsoft Office and general office machinery.
Attention to detail and a high degree of accuracy.
Ability to work independently and remain self-motivated.
Effective interaction with customers, management, and employees.
Strong critical-thinking, problem-solving, and analytical skills.
Excellent customer-service orientation and verbal and written communication skills.
Flexibility to work under pressure, prioritize tasks, and meet deadlines.
Strong organization, sound judgment, and a courteous, diplomatic approach.
Ability to hear and communicate effectively with customers, co-workers, and external contacts.
Proficiency in reading and writing.
Ability to perform routine physical activities, including walking, standing, sitting, stooping, bending, pushing, and pulling.
Ability to read reports and use a computer effectively.
Ability to lift and carry items up to 30 pounds daily.

Nice To Haves

Previous experience in sales, business development, or relationship management is preferred.
Banking experience is preferred.
Ability to build relationships, network, and generate new business opportunities.

Responsibilities

Develop and maintain relationships with new and existing customers to support deposit growth and long-term retention.
Identify and pursue business development opportunities through networking, community involvement, and customer outreach.
Conduct needs-based conversations and recommend products and services that align with customer goals.
Build and manage a portfolio of deposit relationships, tracking growth and engagement through defined metrics.
Partner with lenders and the Service Specialist team to identify cross-sell opportunities and strengthen customer relationships.
Represent First State at community events and through marketing and outreach efforts.
Open and maintain deposit accounts in compliance with bank procedures and regulatory requirements.
Maintain working knowledge of bank products and services to position solutions effectively.
Support branch operations, including transactions and customer service functions, as needed.
Stay informed about policy updates, training requirements, and applicable compliance standards.
Perform additional tasks assigned to support branch operations and growth initiatives.
Maintain professional appearance and conduct, confidentiality, and ethical behavior.
Provide timely, accurate assistance to customers and co-workers and uphold First State customer service standards.
Follow attendance, punctuality, break-schedule, bank policy, procedure, and regulatory requirements; report concerns promptly.
Promote and cross-sell company services, participate in required training, and complete annual bank-wide training.
Remain knowledgeable about crisis procedures, including emergency and robbery protocols.