Universal Banker II
About The Position
At Open Bank, we pride ourselves on being different and OPEN to new ideas and opportunities for our clients and employees. We celebrate innovation, diversity, teamwork, excellence and integrity. We are an equal opportunity employer and offer competitive compensation and benefits package to recruit, retain and reward top talent. We would like to be your partner in success and happiness! Join our TEAM - Together Everyone Achieves More. We are looking for a Universal Banker II to join our Western Office branch team at Open Bank! The Universal Banker II will be responsible for meeting with customers and non-customers to open all types of savings, checking and certificate of deposit accounts, based on discovery of customer needs, and to cross-sell appropriate Bank products and services of all types. Excellence in product knowledge and sales and service skills is essential. Must proactively discover needs and cross-sell the products and services that will appropriately meet those financial needs.
Requirements
- Minimum one year of experience as an operation specialist in a bank operation required.
- Retail sales and service experience, including cash handling, a plus.
- Ability to respond effectively to the most sensitive inquiries or client complaints.
- Good written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
- Accurate typing/keyboarding skills; basic computer skills, including the use of word processing, spreadsheet software applications, core banking process systems, e-mail, and on-line banking programs.
- Be able to handle large amounts of cash.
Responsibilities
- Opens, closes, and renews all types of savings, certificate of deposit and checking products quickly and accurately.
- Provides exceptional service in handling clients in person or on the telephone.
- Maintains a cash drawer, balances, and audits the cash drawer according to policy and schedule.
- Processes Reject, Overdraft (OD), Non-Post, Stop and HOLD items.
- Review & perform callback on various reports and items.
- Communicates with customers and mail out notices for NSF, OD, and Return Items.
- Research deposit account such as Account Statement Printing & Image Printing.
- Scan New Account Documents for review and callback.
- Processes Outgoing wire and keyboard item input and complete next day review.
- Assist with Safe Deposit Box access to clients as well as assist in opening new deposit boxes.
- Process Mail and Courier deposit, Messenger Service Deposit, Mobile & Remote Deposit, review, and submit.
Benefits
- Medical, Dental, & Vision insurance for all full-time employees and their immediate family members.
- Life, Accidental Death & Dismemberment, & Long-Term Disability insurance paid 100% by Open Bank.
- Flexible Spending Account (FSA) for eligible out-of-pocket expenses.
- 401(k) Retirement Savings Plan with a 100% match of the first 6% of employee contributions.
- Paid Time Off (PTO) accrued from time of hire.
- Employee Assistance Program (EAP) offering counseling, online tools, resources, and legal and financial guidance.
- Company paid lunch twice a week.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
