Universal Banker II

United Fidelity Bank•Chicago, IL

3d•Hybrid

About The Position

The Universal Banker II is a key customer service role, the “face” of UFB. One who will provide high quality customer service in a friendly and efficient manner to existing and potential customers. This position conducts frontline banking functions such as providing teller services, promotes and educates customers on available products and services, opens new accounts, manages cash in vault and teller drawers, assists management as needed, and promotes the organization in the community for business development and to drive branch growth. Essential Job Functions include, but are not limited to: Comply with all policies, procedures, disclosure, regulations, and consumer privacy requirements. Provide a complete range of customer services, thoroughly explain available products and services, gather customer information to process new and existing accounts, and open and maintain accounts. Proactively cross-sell UFB products and services based on customer needs. Apply product and procedural knowledge to identify, mitigate and solve customer problems effectively. Perform teller duties. Refer customers to appropriate bank personnel to meet their financial needs. Investigate and correct errors. Input wire transfer requests. Verify money received or sent for deposit in the vault at designated times. Balance vault/branch daily, maintain predefined cash limits. Review and complete various branch reports. Provide overrides/transaction decisions to tellers for items within assigned procedural limits. Assist management as needed. Drive proactive sales conversations through internal and outbound interactions including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement. Continually increases product and service knowledge to satisfy customer demand, with in-depth knowledge of all eService’s, Health Savings Accounts, IRA, consumer loans, merchant capture, ACH, Wire, Positive Pay, Retail and Business Mobile Apps, etc. Represents UFB in community affairs and civic organizations both during and after business hours. Actively achieves and works to accomplish individual sales, referral, operational, and community involvement goals. Perform duties related to the Bank Secrecy Act under the guidance of the BSA Officer.

Requirements

High School Graduate or General Education Degree (GED).
Two or more years banking experience required.
Previous cash handling experience required.
Strong customer service focus.
Excellent interpersonal, written, and verbal communication skills.
Must demonstrate strong analytical skills and the ability to use sound judgement.
Advanced organizational and time management skills.
Proficiency in Microsoft Office suite of products.

Nice To Haves

Minimum two years in a customer contact/sales position or equivalent preferred.

Responsibilities

Comply with all policies, procedures, disclosure, regulations, and consumer privacy requirements.
Provide a complete range of customer services, thoroughly explain available products and services, gather customer information to process new and existing accounts, and open and maintain accounts.
Proactively cross-sell UFB products and services based on customer needs.
Apply product and procedural knowledge to identify, mitigate and solve customer problems effectively.
Perform teller duties.
Refer customers to appropriate bank personnel to meet their financial needs.
Investigate and correct errors.
Input wire transfer requests.
Verify money received or sent for deposit in the vault at designated times.
Balance vault/branch daily, maintain predefined cash limits.
Review and complete various branch reports.
Provide overrides/transaction decisions to tellers for items within assigned procedural limits.
Assist management as needed.
Drive proactive sales conversations through internal and outbound interactions including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement.
Continually increases product and service knowledge to satisfy customer demand, with in-depth knowledge of all eService’s, Health Savings Accounts, IRA, consumer loans, merchant capture, ACH, Wire, Positive Pay, Retail and Business Mobile Apps, etc.
Represents UFB in community affairs and civic organizations both during and after business hours.
Actively achieves and works to accomplish individual sales, referral, operational, and community involvement goals.
Perform duties related to the Bank Secrecy Act under the guidance of the BSA Officer.