Universal Banker II

Troy Bank & Trust Company•Opelika, AL

1d•$18 - $23•Onsite

About The Position

Troy Bank and Trust is seeking a courteous, reliable, and friendly full-time Universal Banker to join their team in Lee County. This role is crucial in supporting the bank's mission by providing outstanding customer service and building strong customer relationships. The Universal Banker II acts as the Customer Ambassador, offering quality and efficient personalized banking services. Key responsibilities include opening new deposit accounts, conducting in-depth customer service research, and identifying opportunities to recommend products and services to meet customer financial goals. The role also involves processing various consumer and business banking transactions such as balance inquiries, deposits, withdrawals, check cashing, and providing basic account information.

Requirements

High school diploma.
Strong interpersonal and communication skills.
Customer satisfaction oriented.
Solid working knowledge of Windows and Microsoft Office software.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Demonstrated skill in accuracy and attention to detail.
Ability and desire to work in a fast-paced environment.
Proven dedication to excellence and achieving results.
Ability to act with integrity, professionalism, and confidentiality.
Reliable, motivated, and organized.
Team oriented with the ability to work independently.

Nice To Haves

1-3 years banking or finance experience preferred.
Post secondary education a plus.

Responsibilities

Listen to customer needs and match those needs to the most beneficial services.
Resolve customer issues and provide relevant information.
Prepare documentation related to deposit accounts and other bank products.
Perform routine teller transactions.
Comply with regulatory requirements.
Manage risk in every transaction and detect fraudulent transactions to prevent losses.
Perform branch administration support tasks.
Perform Universal Banker II duties at any Troy Bank & Trust location as assigned.