Universal Banker II

Merchants Bank•Onalaska, WI

1d•Onsite

About The Position

Merchants Bank is hiring a full-time Universal Banker II in Onalaska. The role provides customer service and proactively offers banking products and services to meet customers’ financial needs. The Universal Banker serves as a primary customer contact, opening and maintaining deposit accounts, assisting with inquiries and transactions, opening safe deposit boxes, making product recommendations, building customer relationships, and helping prevent fraud. The Level II banker performs all Level I duties and additionally opens and maintains business accounts, IRAs, HSAs, and CDs; handles teller transactions as needed; participates in community engagement and external sales activity as directed; and is proficient in consumer credit card and overdraft protection lending. The position may include branch administrative or Lead Teller duties. The role is 40 hours per week. Hours vary to cover branch hours, including a Saturday morning rotation, and occasional shifts may take place at nearby branches. The position reports to the Universal Banking Manager or Retail Banking Manager, depending on the market, with performance and direction engagement from the Market President. The work environment is climate-controlled indoors with low noise and no environmental hazards or chemicals. The job requires extensive computer use and regularly involves sitting and standing; occasional lifting or moving of up to 35 pounds is required.

Requirements

At least 6 months of front-line banking experience.
High school diploma or equivalent.
Strong communication, interpersonal, and customer-service skills, including the ability to handle difficult customer situations professionally.
Comfort with extensive customer contact and engaging conversations to identify needs and offer suitable solutions.
Strong time-management, multitasking, and prioritization skills.
Strong math skills and abilities.
Strong computer-system proficiency and the ability to learn banking systems.
Ability to learn and follow regulatory and compliance guidelines, policies, and procedures.
Strong attention to detail, tact, and professionalism.
Ability to use sound judgment and common sense, communicate clearly, follow instructions, understand procedures, and escalate concerns when appropriate.
Ability to work onsite and adhere to a work schedule, with flexibility for varied shifts and hours, including Saturdays.
Ability to recognize and speak up about concerns regarding a coworker’s or customer’s behavior.
Regular and dependable on-time attendance.

Nice To Haves

Cash-handling experience.
Banking experience beyond the stated minimum.

Responsibilities

Provide outstanding, personalized service to internal and external customers; understand customer needs, resolve concerns, and escalate issues when needed.
Open, maintain, and close accounts, including business accounts, IRAs, HSAs, and CDs; open and maintain safe deposit boxes; and complete related administrative tasks and documentation.
Conduct banking and financial transactions accurately and efficiently, including teller transactions as needed, while maintaining a balanced cash drawer and accurate cash and coin supplies.
Build customer relationships, identify financial goals and needs, and recommend appropriate banking products and services.
Meet or exceed individual sales targets; conduct directed outbound sales, prospecting, lead-generation, and follow-up activities; and contribute to branch sales goals.
Educate customers about bank products, services, promotions, and digital banking tools, including internet banking, bill pay, e-statements, mobile banking, and telephone banking.
Maintain product knowledge and stay informed about industry trends, regulatory changes, and competitive offerings.
Complete required compliance training and follow bank policies, procedures, controls, and regulatory requirements.
Protect customer information and bank assets by following security and fraud-prevention measures and sharing information about legal and fraud issues.
Collect privacy codes or security words and update customer email addresses and contact numbers.
Submit customer workflow and task requests in the appropriate systems, update central-file information, follow account maintenance and closure procedures, and review daily overdraft reports.
Maintain the security and organization of the work area and branch, comply with audit requirements, and organize work without sacrificing customer service.
Collaborate with coworkers and shared-services employees, respond to supervisory guidance, and contribute to a positive working environment.
Participate in community activities, trade shows, promotional events, marketing activities, and external customer meetings as requested, including events during evenings or weekends when requested.
Maintain regular, dependable, on-time attendance; accept cross-training and perform other assigned duties.