Universal Banker II

Metro City Bank•Pooler, GA

14h•Onsite

About The Position

Provides services for branch customers such as teller transactions, opening new accounts, changing addresses, and handling customer inquiries as needed. This role involves promoting and explaining banking products, preparing wire transfers, and ensuring compliance with all relevant banking regulations. The Universal Banker II is expected to maintain positive customer relations, contribute to team goals, and possess strong knowledge of banking operations and compliance requirements.

Requirements

High school Diploma or equivalent
Previous Customer Service Experience
Software skills including Microsoft Office, Adobe, Internet, and Email
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before customers or employees of organization
Communication: Greets customers and coworkers in a friendly manner, Uses common courtesy when speaking with customers and coworkers, Communicates clearly and effectively in writing and speaking, Reacts to feedback appropriately, Able to communicate negative information positively and professionally
Compliance: Familiar with the overall BSA/AML regulations and requirements, Exhibits adequate knowledge of CIP, Account Risk Assessment, Customer Due Diligence, CTR, OFAC, Cash purchase of monetary instruments, Originating Bank, Beneficiary Bank, TIN, NRA, HIDTA, HIFCA and SAR, Exhibits adequate knowledge of placement, layering, and integration, Familiar with the reporting requirements pertaining to currency transactions, cash purchase monetary instruments, wire transfers and opening of an account, Exhibits adequate knowledge of regulations governing consumer laws pertaining to deposits or loans products, Knows where and to whom any "suspicious" activity should be reported
Personal Integrity: Demonstrates commitment to providing quality service to customers, Makes commitments that are within the scope of the position, Accepts responsibility for own work, Maintains strong commitment to the bank's conduct/accuracy guidelines, Taking responsibility for a thorough and detailed method of working.
Respect: Values diversity, differences in experience, backgrounds, and opinions of others, Treats all people with dignity and honesty, Shows respect and sensitivity for cultural differences, Respects the confidential nature of information, Maintains composure when dealing with the unexpected
Team Work: Promotes teamwork with flexibility and cooperation, Works in the best interest of their team to achieve overall Bank goals, Knows when to ask for help, solicit input from appropriate resources, Works effectively and productively with all areas of the Bank
Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; Anticipating customer needs, Giving high priority to customer satisfaction and customer service
Job Knowledge: Understands policies, procedures, and regulations related to their job description. Has the product and operational knowledge needed to do the job. Has the technical skills required to do the job and uses technology appropriately. Remains current on all Bank communication.
Personal Development: Continues to develop knowledge of Metro City Bank products, services, and procedures, Demonstrates commitment to continuous learning and improvement, Remains current on all Compliance courses as assigned

Nice To Haves

Previous Teller experience preferred
Bilingual skills preferred: English/Korean.

Responsibilities

Promote and maintain positive relations with all contacts, customers and potential customers
Perform as a team member in allocating and coordinating the work flow
May train new employees and answer co-worker questions
May be responsible for bank opening/closing
Teller transactions
Open and Close Vault
Promote, explain, and sell all banking products
Prepare wire transfer for customers and ensure proper OFAC verification is performed before submitting the wire transfer.
Perform all duties in compliance with BSA/AML regulations and requirements
Obtains adequate data for CIP on all wire and money instrument transactions
Ensure proper customer information is collected and OFAC verification is performed before opening an account
Perform Risk Rating Assessment and Due Diligence for all customers.
Maintain and update customer information
Monitors and reports suspicious activity to the BSA Officer