Universal Banker II

Align Credit Union•Lowell, MA

22h•$22 - $26•Onsite

About The Position

The Universal Banker II is a seasoned sales and service professional responsible for cultivating, maintaining, and enhancing long-lasting relationships with existing and prospective members. This is achieved by providing exceptional service and meeting all financial needs of each member through servicing existing products and services, making new product and service recommendations, and completing member requests. This role performs functions to provide the highest level of service and responsiveness to credit union members, within the scope of authority and expertise.

Requirements

Become and maintain status as a Notary Public and NMLS.

Nice To Haves

Seasoned sales and service professional
Ability to cultivate, maintain, and enhance long-lasting relationships with existing and prospective members
Ability to provide exceptional service and meet all financial needs of each member
Ability to service existing products and services
Ability to make new product and service recommendations
Ability to complete member requests
Ability to provide the highest level of service and responsiveness to credit union members
Ability to execute appropriate behaviors consistent with Align CU's values and member service standards
Ability to proactively connect with members to deepen relationships through needs-based conversations
Ability to achieve all assigned member service and sales goals
Ability to acquire and maintain all member relationships over the entire lifecycle of the member
Ability to identify and understand the financial needs of the member
Ability to recommend appropriate solutions to meet member needs
Ability to consult with and/or make referrals to product specialists
Ability to complete all member requests including, but not limited to, account opening, personal, automobile, and equity loan applications and closings, mortgage applications, servicing requests, issuing and maintaining debit cards, and routine banking transactions (deposits, withdrawals, loan payments, check cashing, etc.)
Ability to participate in the branch's operational tasks such as audits, cash settlements, ATMs, and cash recyclers, for dual control purposes.
Ability to participate in opening and closing branch procedures.
Ability to develop and deepen member relationships by taking ownership to resolve member issues efficiently.
Ability to assist members with basic to complex situations.
Ability to maintain a strong knowledge of all credit union products and services
Ability to execute all sales, servicing, banking transactions and operational tasks accurately.
Ability to follow all credit union security and compliance policies and procedures, including Employee Accuracy policy.
Ability to continuously increase knowledge and skills through self-motivation, formal education, seminars, and in-house training.
Ability to administer supervisor overrides for restricted transactions appropriately and within assigned limits.
Ability to maintain a strong advanced knowledge of legal aspects of deposit accounts including Power of Attorney, Trusts, and deceased members.
Ability to adhere to Align Cu's policies and procedures.
Ability to be responsible for compliance with OFAC, BSA, and other regulations as required.
Ability to allow members access to their Safe Deposit Boxes. Open and closed Safe Deposit Boxes as needed. (Hale St. only)
Ability to assist supervisory team in educating, motivating and coaching branch staff to fulfill sales and service opportunities, goals, and credit union objectives.
Ability to train and coach less experienced team members.

Responsibilities

Consistently executes appropriate behaviors consistent with Align CU's values and member service standards to deliver exceptional member experiences.
Proactively connects with members to deepen relationships through needs-based conversations.
Achieves all assigned member service and sales goals.
Acquires and maintains all member relationships over the entire lifecycle of the member by identifying and understanding the financial needs of the member.
Recommends appropriate solutions to meet member needs. Consults with and/or makes referrals to product specialists who can assist with meeting specific member needs such as wealth management, real estate and commercial lending, etc.
Completes all member requests including, but not limited to, account opening, personal, automobile, and equity loan applications and closings, mortgage applications, servicing requests, issuing and maintaining debit cards, and routine banking transactions (deposits, withdrawals, loan payments, check cashing, etc.).
Participates in the branch's operational tasks such as audits, cash settlements, ATMs, and cash recyclers, for dual control purposes.
Participates in opening and closing branch procedures.
Develops and deepens member relationships by taking ownership to resolve member issues efficiently. Assists members with basic to complex situations.
Maintains a strong knowledge of all credit union products and services to promote opportunities to introduce the member to all options available.
Executes all sales, servicing, banking transactions and operational tasks accurately. Follows all credit union security and compliance policies and procedures, including Employee Accuracy policy.
Continuously increase knowledge and skills through self-motivation, formal education, seminars, and in-house training.
Administers supervisor overrides for restricted transactions appropriately and within assigned limits to approve and take responsibility for the transaction.
Maintains a strong advanced knowledge of legal aspects of deposit accounts including Power of Attorney, Trusts, and deceased members.
Adheres to Align Cu's policies and procedures. Responsible for compliance with OFAC, BSA, and other regulations as required.
Allow members access to their Safe Deposit Boxes. Open and closed Safe Deposit Boxes as needed. (Hale St. only)
Become and maintain status as a Notary Public and NMLS.
Assist supervisory team in educating, motivating and coaching branch staff to fulfill sales and service opportunities, goals, and credit union objectives.
Trains and coaches less experienced team members.