Universal Banker 1

First Mutual Bank•New Martinsville, WV

7d•Onsite

About The Position

Universal Banker I is an entry level position focusing on customer service, processing transactions, and assisting customers with their retail banking needs.

Requirements

Customer Service experience required.
Cash handling experience required.
HS or equivalent experience required.
Drivers License Required.

Nice To Haves

Accountability
Coachability
Change Champion
Communication
Detail Orientation
Organizational Savvy
Process Oriented
Service Orientation

Responsibilities

Provides excellent customer service by processing customer transactions, answers customer inquiries in person, via telephone, or email.
Operates drive thru window; maintains acceptable outages; maintains appropriate cash limits; follows policies and procedures to ensure compliance with branch audits.
Cross promotes bank products and services by using insights gained about the customer’s needs; follows up on referral opportunities.
Assists in performing back-office duties which included completing branch reports, balancing the ATMs, processing night/mail deposits, answering phone calls, filing, and maintains a clean workstation.
Opens and closes the branch in a secure manner according to bank procedures.
Opens and closes deposit accounts and services with accuracy and in accordance with bank policies and applicable regulations.
Processes payoffs and payments for all loan products.
Performs all required security procedures for opening customer accounts.
Represents the bank in a professional manner.
Attends community activities in order to increase brand awareness.
Assists the front line tellers with various duties and acts as a backup for Universal Banker II as needed.
As needed, escalates customer and service issues to Universal Banker II and III.
May float to other bank branches as needed.
Complies with all applicable banking laws and regulations, including, but not limited to the Bank Secrecy Act, USA Patriot Act, and related anti-money laundering statutes, and federal consumer protection legislation and regulations.
Other Duties as assigned.